Patient Experience Clerk - Outpatients
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 02/09/2026
- Closes
- 15/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
“At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role.”Quoted verbatim from the source advert
Role summary
This role involves developing and maintaining an effective, friendly, and professional clinic administration service for patients and staff within the Great Western Hospital's Outpatients department. The post holder will ensure clinics are administered according to best practice, with appropriate staffing levels and efficient resource use. They will work closely with the Outpatient Management team to continually improve service delivery, managing staff and processes effectively. The role is crucial for delivering day-to-day key performance indicators and ensuring a brilliant patient experience.
Key responsibilities
- Operationally responsible for the delivery day to day key performance indicators for the unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18-weeks Referral to Treatment.
- Be the custodian of a brilliant experience for all our patients, Role Model through excellent customer service skills at all points of patient engagement a warm and engaging interaction with a smile at all times.
- Operationally responsible for day-to-day delivery and implementation of departmental procedures liaising with other management groups & departments to ensure processes meet the needs of services, divisions and the organisation.
- Responsible for the standard and quality of the Outpatient Administration, requesting, analysing and acting on information relating to general performance activity and quality, and taking corrective action where appropriate to meet the required standards or improve quality.
- Use waiting lists, on hold reports and other patient tracking reports, to direct outpatient administrators to book outpatient appointments in line with the Trusts Elective Access, Booking and Choice Policy, monitoring booking performance against key performance indicators.
- Work with service leads to ensure Referral to Treatment (RTT) performance targets are met and patients are booked in order of chronology or clinical necessity and in accordance with the Trusts Elective Access, Booking and Choice of Day policy and departmental Standard Operating Procedures.
Essential criteria
- GCSE3 or above including Maths and English
- Evidence of continuing professional development
- Evidence of Health & Safety training
- Educated to NVQ Level 3
- Willingness to undertake NHS specific IT system training including Medway clinic template maintenance, case-note tracking, patient transport system
- Evidence of significant administrative experience within a customer focused environment.
- Experience and understanding of outpatient services and performance indicators
- Experience in implementing NHS policies and guidelines relevant to outpatient services
- Evidence of successful process design and implementation
- Proven experience of developing administrative processes, analysing information, and report writing
Desirable criteria
- Past experience of working in an area specialising in healthcare appointment making
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 5d ago · Closes in 9d
Plenty of time to prepare a strong application.
Full advert · preview
Great Western Hospitals NHS Foundation Trust
Patient Experience Clerk - Outpatients
The closing date is 15 September 2026
Job summary
PREVIOUS APPLICANTS NEED NOT APPLY
We are looking for a Patient Experience Clerk to join our team here at the Great Western Hospital.
You will develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources. Working closely with the Outpatient Management team, you will continually improve service delivery liaising with key stakeholders through effective staff and process management and control.
At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role. We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.
Main duties of the job
- Operationally responsible for the delivery day to day key performance indicators for the unit, in line with divisional and organisational goals and targets, including delivery of national targets l
Join the community to read the full pack, responsibilities and person-specification in one place.
Your seat is reserved — activate it
CareerHive is included with your CareerHive Skool community membership. If you haven't claimed your account yet, join the community (or sign in with the same email you joined with) to unlock the full advert, the apply link, HiveMind AI interview & application suite, your private vault, and daily sponsorship alerts.