Patient Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 11/09/2026
- Closes
- 27/09/2026
Sponsorship verdict
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Role summary
This role involves providing comprehensive administrative support to a multi-disciplinary team within the Patient Access department. The Patient Administrator will deliver a patient-focused service, handling queries, updating patient details, and ensuring high-quality customer service. The successful candidate will work autonomously and as part of a team, demonstrating excellent communication and organisational skills in a busy environment. They will contribute to high-quality, safe, and compassionate healthcare.
Essential criteria
- GCSE English and Maths or equivalent
Desirable criteria
- A-level English and Maths or equivalent
- Experience of working in an administrative capacity
- Proven experience of dealing with complex telephone calls
- Demonstrable experience of maintaining a professional attitude in a pressured environment
- Experience in working as part of a team
- Experience if working in an administrative capacity within the NHS
- Skills and knowledge
- Competent working knowledge of windows based computer systems
- Excellent communication skills both written and verbal
- Ability to prioritise and organise work load
- Ability to use own initiative
- To be able to work as part of a team
- Able to file accurately and pay attention to detail
- Knowledge of NHS processes
- Knowledge of Cerner workflows
- Education and Qualifications
- GCSE English and Maths or equivalent
- A-level English and Maths or equivalent
- Experience of working in an administrative capacity
- Proven experience of dealing with complex telephone calls
- Demonstrable experience of maintaining a professional attitude in a pressured environment
- Experience in working as part of a team
- Experience if working in an administrative capacity within the NHS
- Skills and knowledge
- Competent working knowledge of windows based computer systems
- Excellent communication skills both written and verbal
- Ability to prioritise and organise work load
- Ability to use own initiative
- To be able to work as part of a team
- Able to file accurately and pay attention to detail
- Knowledge of NHS processes
- Knowledge of Cerner workflows
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £30,630 – £32,346 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 16d
Plenty of time to prepare a strong application.
Full advert · preview
Chelsea and Westminster Hospital NHS Foundation Trust
Patient Administrator
The closing date is 27 September 2026
Job summary
Chelsea and Westminster Hospital - Patient Access
We are searching for 1 high performing and enthusiastic individual to fill a Full-Time Patient Administrator vacancy at the Chelsea and Westminster Hospital, working in our busy Admin Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.
The post holder will provide a comprehensive patient focused administrative service, on a day to day basis to a multi-disciplinary team based in the Patient Access team.
The successful candidate must be able to work autonomously and a a team member and be able to take a wide range of administrative duties.
As a team player they will need to be able to demonstrate excellent communication skills, be organised , adaptable and flexible show empathy and concern for others.
Working Monday- Friday 9-5
Main duties of the job
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professi
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