Receptionist and Patient Pathway Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Job share
- Posted
- 24/08/2026
- Closes
- 07/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role involves providing high-quality reception and patient pathway coordination within Trauma & Orthopaedics, supporting patients from referral to discharge. Key duties include managing referrals, booking appointments, processing clinic outcomes, and maintaining accurate patient records using various Trust systems. The post holder will also provide reception cover and support the Virtual Fracture Clinic. Excellent customer service and close liaison with patients and clinical teams are essential to ensure effective clinic operations and patient follow-up.
Essential criteria
- Excellent written/spoken English
- Educated to GCSE/O Level or equivalent
- Higher education to A level or equivalent work experience
- Knowledge, Skills and Abilities
- Ability to work as part of a team
- Ability to act appropriately in stressful situations
- Ability to communicate in a clear and professional manner
- Willingness to undertake and use training relevant to the post
- Personal/professionally responsible
- Flexible approach to changing circumstances and department needs
- Good organisation, time management and prioritisation skills
- Demonstrate good communication skills
Desirable criteria
- Ability to recognise in self work related stress and pressures
- Education and Qualification
- Excellent written/spoken English
- Educated to GCSE/O Level or equivalent
- Higher education to A level or equivalent work experience
- Knowledge, Skills and Abilities
- Ability to work as part of a team
- Ability to act appropriately in stressful situations
- Ability to communicate in a clear and professional manner
- Willingness to undertake and use training relevant to the post
- Personal/professionally responsible
- Flexible approach to changing circumstances and department needs
- Good organisation, time management and prioritisation skills
- Demonstrate good communication skills
- Ability to recognise in self work related stress and pressures
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £30,630 – £32,346 — outside the standard scale; check for HCAS/London weighting.
Posted 6d ago · Closes in 9d
Plenty of time to prepare a strong application.
Full advert · preview
Job summary
The post holder will provide a high-quality reception and patient pathway coordination service within Trauma & Orthopaedics, supporting patients from referral through to discharge.
The role includes managing referrals and appointments, booking and rescheduling patients, processing clinic outcomes, maintaining accurate patient records and supporting the management of waiting lists and RTT pathways using CareFlow, NHS e-RS and other Trust systems.
The post holder will provide reception cover and support the Virtual Fracture Clinic (VFC), including managing referrals, booking patients and ensuring outcomes and follow-up actions are completed promptly.
The role requires excellent customer service and close liaison with patients, clinicians and administrative teams to support the effective running of T&O clinics and ensure patients are not lost to follow-up.
Main duties of the job
o Provide a professional, courteous and efficient reception service to patients, relatives, carers, clinicians and other healthcare professionals.o Deal with face-to-face, telephone and email enquiries, resolving queries where possible and escalating complex or sensitive matters appropriately.o Manage generic departmental mailboxes and ensure enquiries, correspondence and requests are actioned or forwarded promptly.o Maintain patient confidentiality and comply with information gov
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