GP Medical Receptionist (Care Navigator)
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time, Compressed hours
- Posted
- 09/09/2026
- Closes
- 30/09/2026
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Role summary
This role is for a GP Medical Receptionist, also known as a Care Navigator, at Prestige Medical Group. The primary responsibility is to provide excellent customer service to patients, guiding them to appropriate services and supporting the clinical team. The role requires strong IT skills, a confident telephone manner, and good interpersonal skills. Training will be provided, but a mature outlook and strong work ethic are essential.
Essential criteria
- Ability to demonstrate a strong motivation to offer a reliable service to the practice Reliability: You should be able to convince us that you have a good attitude to your own health since this role is not for the faint hearted.
- GCSE English and Maths
Desirable criteria
- NVQ Level 2 in Customer Service or any other customer service qualification GCSE grade A to C in ICT
- Customer Service- experience in working with the public in a customer service role Microsoft Office- Easy understanding of how to use Word, Excel and social media
- Experience of working in primary care, and more specifically, in general practice.
- Aptitude & Skills
- Ability to maintain confidentiality good time management skills. Ability to communicate fluently in English good interpersonal skills. Willingness to work flexibly, ability to problem solve. Willingness to work efficiently with the other members of the practice team. Ability to project calmness Positive attitude towards change. Ability to demonstrate the motivation to offer a reliable service to the practice.
- Other criteria
- Ability to demonstrate a strong motivation to offer a reliable service to the practice Reliability: You should be able to convince us that you have a good attitude to your own health since this role is not for the faint hearted.
- GCSE English and Maths
- NVQ Level 2 in Customer Service or any other customer service qualification GCSE grade A to C in ICT
- Customer Service- experience in working with the public in a customer service role Microsoft Office- Easy understanding of how to use Word, Excel and social media
- Experience of working in primary care, and more specifically, in general practice.
- Aptitude & Skills
- Ability to maintain confidentiality good time management skills. Ability to communicate fluently in English good interpersonal skills. Willingness to work flexibly, ability to problem solve. Willingness to work efficiently with the other members of the practice team. Ability to project calmness Positive attitude towards change. Ability to demonstrate the motivation to offer a reliable service to the practice.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
Posted 0d ago · Closes in 22d
Plenty of time to prepare a strong application.
Full advert · preview
Prestige Medical Group
GP Medical Receptionist (Care Navigator)
The closing date is 30 September 2026
Job summary
The role of a medical receptionist is often referred to as a "care navigator" and that is exactly what we need now.
Experience in this role would be useful but not vital since we would provide the training you need to be able to deliver a great service to our patients.
For more specific information about what the role entails please see the Job Description attached to this advert.
If you enjoy helping people and listening to them with the intention of trying to figure out how you can help them to access the services they need, then this role is for you. This means that you are not only supporting our patients, but our large clinical team too.
You will need to feel comfortable with technology, and also with change since the NHS is required to constantly change to meet the emerging needs of our population.
Main duties of the job
The role of a care navigator is essentially a
customer service role. Our patients need to access our services, but they do
not always understand how wide ranging the skills are within our team.
The successful candidate must have strong IT skills
and be happy to learn how to use our clinical software, and have a confident
telephone manner and good, face to face interpersonal skills.
It would be your main task to meet their
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