Service Manager - Emergency Department
At a glance
- Band
- Band 7
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 01/09/2026
- Closes
- 14/09/2026
Sponsorship verdict
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The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves the operational management of the Emergency Department, with occasional cross-coverage of the Urgent Treatment Centre, Acute Medical Unit, and Same Day Emergency Care. The post holder will collaborate with clinical leads to ensure safe and efficient service delivery, aligning with the Trust's CARES values. Key responsibilities include leading service development, improving patient pathways, and implementing capacity plans to meet access targets and savings. The manager will also support strategic planning and ensure effective rota management and budget adherence.
Essential criteria
- Educated to degree level or equivalent relevant experience
- Relevant qualification, training or demonstrable experience in staff management and/or leadership
- Experience of working in the Urgent and Emergency Care environment
- Experience in prioritising, planning and delegation
- Experience in undertaking service improvement and change management
- Experience of working in an NHS healthcare setting and managing a multi-disciplinary team
Desirable criteria
- Possession of or willing to complete additional relevant specialist training
- Excellent verbal and written communication skills including the ability to negotiate
- Experience of service improvement, service redesign including policy/protocol development as well as managing change
- Excellent analytical and judgement skills, able to use data and report on information
- Has experience of working autonomously as well as part of a team, cross covering or supporting other areas
- Demonstrates work in operationally busy situations and demonstrates resilience whilst resolving issues
- Educated to degree level or equivalent relevant experience
- Relevant qualification, training or demonstrable experience in staff management and/or leadership
- Experience of working in the Urgent and Emergency Care environment
- Experience in prioritising, planning and delegation
- Experience in undertaking service improvement and change management
- Experience of working in an NHS healthcare setting and managing a multi-disciplinary team
- Possession of or willing to complete additional relevant specialist training
- Excellent verbal and written communication skills including the ability to negotiate
- Experience of service improvement, service redesign including policy/protocol development as well as managing change
- Excellent analytical and judgement skills, able to use data and report on information
- Has experience of working autonomously as well as part of a team, cross covering or supporting other areas
- Demonstrates work in operationally busy situations and demonstrates resilience whilst resolving issues
Useful to know
Agenda for Change 2024/25 pays Band 7 at £46,148 – £52,809 a year, across England.
This advert: £55,524 – £62,652 — outside the standard scale; check for HCAS/London weighting.
Posted 6d ago · Closes in 8d
Plenty of time to prepare a strong application.
Full advert · preview
Job summary
The post holder will be responsible for the operational running of the Emergency Department, cross covering the Urgent Treatment Centre, Acute Medical Unit and Same Day Emergency Care on an ad hoc basis. The post holder will work with closely with clinical leads to ensure safe and efficient services are delivered in line with the Trusts CARES values.
Main duties of the job
To lead and facilitate service development, improvement to patient pathways in collaboration with the clinical leads and multidisciplinary team and stakeholders both in and out of hospital.
Develop and implement a comprehensive capacity plan that ensures the delivery of both key access targets and savings attributed to the services within the portfolio.
To support the General Manager in developing and implementing strategic plans in relation to integrated care and service re-design for acute hospital services.
To ensure rotas are filled and budgets are maintained.
To support the clinical and non-clinical team in achieving the national standards associated with the services.
About us
The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include ro
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