Central Booking Administrator
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Part-time
- Hours / week
- 18.75
- Posted
- 03/09/2026
- Closes
- 16/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This is a part-time, fixed-term Central Booking Administrator role covering maternity leave, working 18.75 hours per week. The successful candidate will join a friendly team, communicating with patients via telephony systems and performing administrative tasks with high accuracy. The role involves supporting patients in navigating healthcare services and providing comprehensive administrative support to ensure the smooth running of Central Booking. It requires being multi-skilled across various services supported by the team.
Essential criteria
- Numerate and literate, with Maths and English GCSE (Level 4 or above), or equivalent
- NVQ Level 3 in Business Administration, or equivalent experience
- Proven IT skills
- Proven administration experience in a busy office environment
- Proven experience of working as part of a team
Desirable criteria
- Knowledge of NHS
- Knowledge of SystmOne,
- Knowledge of RingCentral,
- Knowledge of ESSITY.
- Skills, Abilities and Knowledge
- Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook.
- Typing skills
- Good organisational and communications skills
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Articulate, calm, polite and well-motivated with a positive attitude to customer care
- Effective communication and listening skills
- Enhanced IT skills
- Planning skills
- Customer care skills
- Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
- Enthusiastic and motivated
- Committed to providing the best possible service to patients showing care and compassion
- Tact and diplomacy
- Other
- Flexible attitude and approach to work to meet Patient / Service needs
- Able to make own transport arrangements to meet the needs of the Service
- Willingness to cover in other geographical locations
- Numerate and literate, with Maths and English GCSE (Level 4 or above), or equivalent
- NVQ Level 3 in Business Administration, or equivalent experience
- Proven IT skills
- Proven administration experience in a busy office environment
- Proven experience of working as part of a team
- Knowledge of NHS
- Knowledge of SystmOne,
- Knowledge of RingCentral,
- Knowledge of ESSITY.
- Skills, Abilities and Knowledge
- Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook.
- Typing skills
- Good organisational and communications skills
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Articulate, calm, polite and well-motivated with a positive attitude to customer care
- Effective communication and listening skills
- Enhanced IT skills
- Planning skills
- Customer care skills
- Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
- Enthusiastic and motivated
- Committed to providing the best possible service to patients showing care and compassion
- Tact and diplomacy
- Other
- Flexible attitude and approach to work to meet Patient / Service needs
- Able to make own transport arrangements to meet the needs of the Service
- Willingness to cover in other geographical locations
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 4d ago · Closes in 10d
Plenty of time to prepare a strong application.
Full advert · preview
East of England Community Health and Care NHS Trust
Central Booking Administrator
The closing date is 16 September 2026
Job summary
An exciting opportunity has arisen to join the Central Booking Administration team on a Part Time, Fixed Term basis as Maternity Leave cover. Working 18.75 hours per week (Monday 10:00-14:00, Thursday and Friday 08:30 - 16:30) this role would suit a people person with excellent administrative skills who is keen to use them to help patients navigate a number of healthcare services, provided by Norfolk Community Health and Care NHS Trust. Working as part of a friendly and supportive team you will make and answer phone calls and process administrative tasks with a high level of accuracy to provide the best possible service to our patients and clinical colleagues.
Main duties of the job
To communicate with patients using telephony systems and to provide comprehensive and pro-active administrative support; ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of Central Booking. This role will involve being multi-skilled across several of the services that are supported by Central Booking.
About us
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
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