Band 3 Ward Services Coordinator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Flexible working
- Posted
- 08/09/2026
- Closes
- 15/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
The Ward Services Coordinator supports the clinical team on the Delivery Suite, ensuring seamless non-clinical services and a high-quality patient experience. This role involves maintaining the patient environment, managing supplies, and coordinating services to allow midwifery staff to focus on direct patient care. The coordinator acts as a key contact for patients and families, supporting communication and addressing concerns.
Essential criteria
- *Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 4-9 or A* -C / Level 2 Functional Skills / O Level grade A-C / Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )
- *Evidence of completion of Level 3 Qualification or above in Health / Social Care or Hospitality & Catering ( BTEC/ CACHE Level 3 Award / Level 3 Certificate or Diploma ) or 2 A levels or equivalent experience of working in the NHS in a patient/public facing role in health / care or hospitality & catering
- *Evidence of completion of training associated with employment in a role associated with health / care / hospitality or catering i.e. : Customers service/ Food Hygiene / Care Certificate/ Health & Safety i.e. COSHH
- *Evidence of completion of "in house" training associated with employment, via on-line training platforms, Moodle, in house training etc.
- *Considerable experience of working in a health/ care role or hospitality/ catering role which is customer facing in an NHS or health / care provider role as part of a multi-disciplinary team
- *Experience of undertaking audit of stock and replenishment of supplies
- *Can demonstrate understanding of the roles which make up the team of health and care staff within a hospital setting
- *Can demonstrate understanding of the following :
- oHealth & Safety
- oInfection prevention control practice
- oFood hygiene practice /standards
- oMoving and handling
- oCustomer service /care skills
- *Can demonstrate awareness and understanding of how they may be exposed to distressing situations associated with hospital patient care
- *Can demonstrate understanding of how this role contributes to patient health and wellbeing
- *Can demonstrate understanding of Equality , diversity and inclusion and how this relates to this role
- *Can demonstrate an understanding of Safeguarding and how this relates to the role
- *Can demonstrate how data protection and confidentiality relate to the role
- *Understands and supports ward / service routine and structures.
- *Participates in training associated with the role.
- *Supports / trains and educates new staff on the role / duties associated with the role.
- Additional Criteria
- *Good standard of written / verbal communication in English
- *Basic IT / Computer skills
- *Ability to work effectively as a team player under appropriate supervision, and as part of a multi-disciplinary team
- *Evidence of time management skills and ability to prioritise workload
- *Ability to work effectively as a team player under appropriate supervision, and as part of a multi-disciplinary team
- *Can demonstrate experience and insight into how to evaluate own strengths & development needs, seeking advice where appropriate
- *Ability to deal with non-routine and unpredictable nature of the workload
- *Able to recognise and resolve routine issues referring to others for advice / support where appropriate
- *Willingness to undertake training / education associated with the role and can articulate how this relates to this role i.e. Health & Safety / COSHH
- *Good customer service skills
- *Positive and flexible attitude to work , solutions focused but recognises boundaries of the role
- *Patient focused and can demonstrate clear reasoning behind their application which is patient centred
- *Ability to use own initiative
- *Reliable , flexible , able to remain calm and clear headed when faced with a challenging or difficult situation
- *Understands when there is a requirement to escalate concern to a registered health care professional
- *The post holder may work a range of shift patterns across a 7 day week including public holidays ; shift patterns will be detailed by the dept/ unit
- *Evidence of Level 2 on both Maths & English qualifications ( CSE Grade 1/ GCSE Grades 4-9 or A* -C / Level 2 Functional Skills / O Level grade A-C / Level 2 National Certificate / Level 2 National Diploma / Level 2 ESOL )
- *Evidence of completion of Level
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 8d
Plenty of time to prepare a strong application.
Full advert · preview
University Hospitals Birmingham NHS Foundation Trust
Band 3 Ward Services Coordinator
The closing date is 15 September 2026
Job summary
The post holder will work as an integral part of the clinical team on Delivery Suite ensuring that there is a seamless approach to the provision of non-clinical services, ensuring a high-quality service to patients an provide a service that ensures that patient and ward requirements are met.
They will assist the clinical manager and staff within the ward / clinical area to ensure appropriate and effective delivery of services in order to maintain the patient environment and services to patients.
The Ward Services Coordinator will work co-operatively with colleagues, as part of the ward / area team and perform additional duties as and when directed by the ward clinical team, to enable midwifery staff to undertake direct patient care. Work cooperatively as part of the multi-disciplinary team supporting colleagues in work associated with patient care.
Main duties of the job
As a Ward Services Coordinator, you will play a vital role in supporting the smooth running of the ward and enhancing the experience of patients, families, and staff. Working closely with the multidisciplinary team, you will ensure the clinical environment is safe, welcoming, well-stocked, and efficiently organised.
Key responsibilities include:
Coordinating
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