Payroll, Pensions, Expenses and Benefits Officer
At a glance
- Band
- Band 4
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 09/09/2026
- Closes
- 27/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This is a 12-month fixed-term or secondment opportunity for an experienced Payroll, Pensions, Expenses, Benefits and Reward Officer. The role involves processing payroll changes, administering the NHS Pension Scheme, validating expense claims, and supporting employee benefits. You will work within a busy team, ensuring accurate and timely service delivery and contributing to service transformation. The postholder will also manage customer enquiries and maintain accurate records.
Essential criteria
- oEducated to CIPP Certificate in Payroll Practice level or able to demonstrate equivalent knowledge, skills and experience gained through substantial payroll experience.
- oGCSE English and Mathematics (Grade 4/C or above) or equivalent qualification.
- oEvidence of continuing professional development.
Desirable criteria
- oCIPP Diploma in Payroll Management or equivalent qualification.
- oESR Payroll training.
- oNHS Payroll training.
- oQualification in Customer Service, Business Administration, Finance or Human Resources.
- Knowledge and Experience
- oExperience working within a payroll, finance, HR, workforce, employee services or shared services environment.
- oExperience processing payroll transactions accurately and within strict deadlines.
- oSignificant experience using ESR for payroll and workforce transactions.
- oKnowledge and practical application of NHS Terms and Conditions of Service (Agenda for Change).
- oUnderstanding of PAYE, National Insurance and statutory payments.
- oExperience maintaining confidential records and handling sensitive information.
- oExperience managing customer enquiries and resolving complex queries.
- oExperience using payroll, workforce or finance systems.
- oProficient use of Microsoft Excel, Outlook and Word.
- oKnowledge of data protection, confidentiality and information governance principles.
- oExperience working in an NHS payroll environment.
- oExperience using the Employee Service Centre (ESC) Portal.
- oExperience using Giltbyte Easy Expenses, Perkbox or similar systems.
- oExperience processing NHS Pension Scheme opt-out requests.
- oExperience administering employee expenses, benefits and salary sacrifice schemes.
- oExperience undertaking payroll reconciliations and reporting.
- oExperience supporting induction and onboarding activities.
- oExperience supporting audits and data validation exercises.
- Skills and Abilities
- Excellent attention to detail and accuracy
- Strong numerical and analytical skills.
- Ability to interpret and apply NHS Terms and Conditions of Service.
- Strong reconciliation and data validation skills
- Ability to investigate and resolve discrepancies
- Ability to manage competing priorities and meet deadlines.
- Excellent communication and customer service skills.
- Ability to explain payroll, pension, expenses and benefits information clearly
- Advanced Excel and reporting skills.
- Experience producing management information.
- Experience supporting service improvement initiatives
- Experience testing payroll, expenses or benefits systems.
- Personal Attributes
- oProfessional and customer-focused.
- oReliable and accountable.
- oHighly organised and methodical.
- oPositive and proactive approach to problem solving.
- oFlexible and adaptable.
- oCommitted to delivering high-quality services.
- oDemonstrates integrity, discretion and sound judgement.
- oAble to develop effective working relationships.
- oCommitted to equality, diversity and inclusion.
- oEducated to CIPP Certificate in Payroll Practice level or able to demonstrate equivalent knowledge, skills and experience gained through substantial payroll experience.
- oGCSE English and Mathematics (Grade 4/C or above) or equivalent qualification.
- oEvidence of continuing professional development.
- oCIPP Diploma in Payroll Management or equivalent qualification.
- oESR Payroll training.
- oNHS Payroll training.
- oQualification in Customer Service, Business Administration, Finance or Human Resources.
- Knowledge and Experience
- oExperience working within a payroll, finance, HR, workforce, employee services or shared services environment.
- oExperience processing payroll transactions accurately and within strict deadlines.
- oSignificant experience using ESR for payroll and workforce transactions.
- oKnowledge and practical application of NHS Terms and Conditions of Service (Agenda for Change).
- oUnderstanding of PAYE, National Insurance and statutory payments.
- oExperience maintaining confidential records and handling sensitive information.
- oExperience managing customer enquiries and resolving complex queries.
- oExperience using payroll, workforce or finance systems.
- oProficient use of Microsoft Excel, Outlook and Word.
- oKnowledge of data protection, confidentiality and information governance princ
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £33,262 – £36,027 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 18d
Plenty of time to prepare a strong application.
Full advert · preview
Central and North West London NHS Foundation Trust
Payroll, Pensions, Expenses and Benefits Officer
The closing date is 27 September 2026
Job summary
12-month maternity cover Fixed-term contract or secondment opportunity
An exciting opportunity has arisen for an experienced and motivated Payroll, Pensions, Expenses, Benefits and Reward Officer to join our busy and forward-thinking service for 12 months to provide maternity cover.
We are seeking someone with a strong understanding of payroll administration who can quickly become effective within the role and contribute during an exciting period of service transformation and continuous improvement.
Working as part of the Payroll, Pensions, Expenses, Benefits and Reward Services team, you will help deliver an accurate, timely, responsive and customer-focused service. You will work collaboratively with colleagues across the Transactional Hub , including Recruitment, Employee Services, Temporary Staffing, eRostering, Workforce Information and Statutory and Mandatory Training, as well as managers, Finance and other key stakeholders.
Main duties of the job
The postholder will:
- Process payroll changes accurately and within agreed deadlines.
- Review payroll information and identify errors, discrepancies and potential overpayments.
- Respond professionally and promptly to payroll, pension, expense,
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