Emergency Medical Advisor (999 Call Handler) - Crawley
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Posted
- 02/09/2026
- Closes
- 13/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves working as a 999 Emergency Call Handler, providing assistance to callers in emergency situations, from minor illness to life-threatening. You will use the NHS Pathways system to offer advice and direct callers to appropriate services. The position requires working varied shift patterns, including nights and weekends, in an office-based environment in Crawley. Full training is provided over 9 weeks.
Essential criteria
- Educated to GCSE or Functional Skills in Maths, English and ICT skills OR evidence within previous employment that they have used Maths and English to GCSE level or higher
Desirable criteria
- Level 2 in Customer Service or Health and Social Care
- NHSP Pathways trained or other medical triage system background
- Previous experience working and communicating with the public
- Ability to communicate with a variety of different people and build rapport
- Experience of working in a computer based role - strong IT skills
- Previous experience working in a team or with stakeholders across a range of settings
- Educated to GCSE or Functional Skills in Maths, English and ICT skills OR evidence within previous employment that they have used Maths and English to GCSE level or higher
- Level 2 in Customer Service or Health and Social Care
- NHSP Pathways trained or other medical triage system background
- Previous experience working and communicating with the public
- Ability to communicate with a variety of different people and build rapport
- Experience of working in a computer based role - strong IT skills
- Previous experience working in a team or with stakeholders across a range of settings
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 5d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
SECamb
Emergency Medical Advisor (999 Call Handler) - Crawley
The closing date is 13 September 2026
Job summary
Your NHS needs YOU!
Why apply for this role?
Our 999 Emergency Call Handlers (Emergency Medical Advisors) are people just like you: people who have come to us from all walks of life, from different backgrounds and age groups, people who all have the same things in common.
You are the first person our patients speak to when they call 999 in an emergency.
What makes a great 999 Emergency Call Handler (Emergency Medical Advisor)?
- Our 999 Emergency Call Handlers are all caring and empathetic
- They all have great communication skills
- They're all happy and able to work flexibly
Main duties of the job
We will provide full training in a warm, friendly environment in our Emergency Call Centres.
Our comprehensive training programme:
- 9 weeks full time training
- Is full time, even for part time applicants
- Has a 'must' attend policy due to you obtaining your Pathways licence
- Comprises of 3 weeks of Monday to Friday classroom training, then observing and mentoring periods within the working environment for a further 6 weeks before you go "live".
- **This is a fully office-based role at our NHS 111/999 contact centres in Medway, Kent or Crawley, West Sussex. Due to 24/7 shift patterns, including nights, applicants must live within app
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