Patient Pathway Co-ordinator
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 11/09/2026
- Closes
- 23/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role is for a highly organised and compassionate Patient Pathway Co-ordinator within the NHS Children and Young People's Gender Service. The coordinator will manage patient pathways from referral, coordinating appointments, monitoring progress, and maintaining accurate patient information. It involves supporting multidisciplinary meetings and ensuring sensitive information is shared appropriately. The role requires understanding the specific needs of children and young people accessing the Gender service.
Key responsibilities
- Coordinate appointments for children and young people.
- Monitor patient pathway progress through the service.
- Maintain accurate patient information.
- Support multidisciplinary meetings.
- Ensure appropriate and prompt sharing of information.
Essential criteria
- Experience of working as part of a diverse team
- Experience of contributing to an inclusive workplace culture
- Our Values | Collaboration| Curiosity | Respect
- Academic/Professional qualification/Training
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
Desirable criteria
- IT package qualification/training, e.g. European Computer Driving Licence (ECDL)
- Customer services qualification/training
- Experience/Knowledge
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment.
- Ability to deal with a range of issues independently and efficiently.
- Proven administrative experience.
- Experience of working with children and young people or demonstrate an understanding of the potential needs of the children and young people.
- Able to demonstrate an understanding of the specific needs of children and young people accessing the Gender service, including those who are questioning their gender
- Experience of an administrative role within the NHS
- Experience of supervising or supporting administrative staff.
- Skills/Abilities
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff.
- oAbility to communicate with children, young people and their families in a sensitive, respectful, non-judgemental and developmentally appropriate manner.
- oTo be flexible in their approach to the work, according to priorities and changing organisational systems
- oAbility to deal with difficult service users and challenging situations.
- oDemonstrable experience of data collection, presentation, report writing, and handling of data quality issues.
- oAbility to work with confidential data and information and deal with sensitive issues discreetly.
- oAbility to follow complex protocols and feedback to senior staff as appropriate.
- oOrganisational and time management skills to meet deadlines.
- Possess a 'can do' attitude, with a flexible approach to work and the ability to cope with changing demands.
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook, and Excel
- Excellent interpersonal and communication skills face to face, in writing and on the telephone
- Ability to prepare reports (written and data) using a variety of software packages and present in an easy-to-read format
- Understanding of peer review process and governance processes
- Knowledge of medical terminology
- Other
- Ability to work on site as required by the service.
- Commitment to delivering a high-quality, patient-centred service.
- GOSH Culture and Values
- Experience of working as part of a diverse team
- Experience of contributing to an inclusive workplace culture
- Our Values | Collaboration| Curiosity | Respect
- Academic/Professional qualification/Training
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
- IT package qualification/training, e.g. European Computer Driving Licence (ECDL)
- Customer services qualification/training
- Experience/Knowledge
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment.
- Ability to deal with a range of issues independently and efficiently.
- Proven administrative experience.
- Experience of working with children and young people or demonstrate an understanding of the potential needs of the children and young people.
- Able to demonstrate an understanding of the specific needs of children and young people accessing the Gender service, including those who are questioning their gender
- Experience of an administrative role within the NHS
- Experience of supervising or supporting administrative staff.
- Skills/Abilities
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff.
- oAbility to communicate with children, young people and their families in a sensitive, respectful, non-judgemental and developmentally appropriate
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £34,186 – £37,389 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 12d
Plenty of time to prepare a strong application.
Full advert · preview
Great Ormond Street Hospital for Children NHS Foundation Trust
Patient Pathway Co-ordinator
The closing date is 23 September 2026
Job summary
We are looking for a highly organised, compassionate and resilient individual to join the NHS Children and Young People's Gender Service (London) as a Patient Pathway Co-ordinator.
The service supports children and young people with a range of individual needs and experiences, including those who are questioning their gender. Care is delivered by a multidisciplinary team working closely with children and young people, their families and carers, local healthcare professionals and partner organisations.
This is an important and sensitive administrative role. The Patient Pathway Co-ordinator will help ensure that children and young people move through the service safely and efficiently, from receipt of referral through the different stages of their pathway. Responsibilities will include coordinating appointments, monitoring pathway progress, maintaining accurate patient information, supporting multidisciplinary meetings and helping to ensure that information is shared appropriately and promptly.
We are particularly interested in candidates who can demonstrate an understanding of the specific needs of children and young people accessing the service, including those who are questioning their gender. Previous experience in a gender
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