Ophthalmology Surgery Booking Coordinator
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 08/09/2026
- Closes
- 15/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves coordinating surgical bookings for ophthalmology patients at Ashford Hospital. The coordinator will be the main point of contact for patients awaiting surgery, ensuring bookings align with Trust policies. It requires excellent communication and IT skills to manage patient queries and anxieties. The position is crucial for maintaining efficient patient flow for surgical procedures.
Essential criteria
- oExperience managing and organising own workload. oExperience within an environment undergoing change. oExperience of working within a busy office environment, and dealing with conflicting demands. oGood written and verbal communication skills oAble to deal sensitively and tactfully with all contacts and maintain confidentiality.
Desirable criteria
- An understanding of the present issues facing the NHS
- English GSCE grade C or equivalent
- A level or equivalent experience
- IT Qualification
- Must be able to demonstrate, in relation to patients, visitors, colleagues and other individuals connected with the Trust and NHS: oYou have knowledge & awareness of diversity and human rights as appropriate to your role oYou are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role, oPatient facing roles -be able to understand an individual's communication, physical & emotional needs; recognise their needs and preferences oAble to provide a customer focussed service
- Other
- Other requirements oAble to demonstrate that you are honest, reliable and trustworthy oTreat patients, visitors, colleagues with respect oAbility to travel between Trust sites oAbility to be flexible to meet the needs of the team, the service and the Trust
- oExperience managing and organising own workload. oExperience within an environment undergoing change. oExperience of working within a busy office environment, and dealing with conflicting demands. oGood written and verbal communication skills oAble to deal sensitively and tactfully with all contacts and maintain confidentiality.
- An understanding of the present issues facing the NHS
- English GSCE grade C or equivalent
- A level or equivalent experience
- IT Qualification
- Must be able to demonstrate, in relation to patients, visitors, colleagues and other individuals connected with the Trust and NHS: oYou have knowledge & awareness of diversity and human rights as appropriate to your role oYou are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role, oPatient facing roles -be able to understand an individual's communication, physical & emotional needs; recognise their needs and preferences oAble to provide a customer focussed service
- Other
- Other requirements oAble to demonstrate that you are honest, reliable and trustworthy oTreat patients, visitors, colleagues with respect oAbility to travel between Trust sites oAbility to be flexible to meet the needs of the team, the service and the Trust
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £29,812 – £32,715 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
Ashford & St. Peter's Hospitals NHS Foundation Trust
Ophthalmology Surgery Booking Coordinator
The closing date is 15 September 2026
Job summary
Ophthalmology we currently have a vacancy for a Surgery Booking Coordinator at Ashford Hospital to support the current established team.
The Surgery Booking Coordinator will act as an essential point of contact for all patients wait listed for a surgical procedure. In this role you will have a vital role in ensuring patients are booked in line with the Trust's Joint Access policy. If you have excellent communication and IT skills, you are not phased dealing with patients who may be anxious and have many queries, then please apply or contact me directly if you wish for further information regarding the role.
For an informal enquiries / visit please contact: [contact details removed]
[email removed]
[phone number removed] or Tabasum Aslam [email removed]
Main duties of the job
Responsible for contacting patients using persuasive and negotiating skills in agreeing a date for admission in accordance with the Joint Access Policy.
Management of pre-assessment bookings and outcomes on fitness from clinical teams to ensure patients booked in priority and chronological order for surgery.
Responsible for providing excellent communication and information to patients coming in for surgery.
Confident in communicating and mana
Join the community to read the full pack, responsibilities and person-specification in one place.
Your seat is reserved — activate it
CareerHive is included with your CareerHive Skool community membership. If you haven't claimed your account yet, join the community (or sign in with the same email you joined with) to unlock the full advert, the apply link, HiveMind AI interview & application suite, your private vault, and daily sponsorship alerts.