Proactive Care team - Neighbourhood Case Coordinator

• All new Healthcare Support Workers across the NHS are required to complete the Care Certificate programme.
• Willingness to undertake further training
• Experience of working with older people
• Experience of care giving
• Experience of working in a health or social care setting
• Experience with Microsoft office, diary management using outlook or equivalent software.
• Experience of working in the community setting
• Experience using electronic clinical records.
• Skills and Knowledge
• Excellent verbal and written communication skills
• Ability to build effective relationships and work as part of a multiprofessional team.
• Excellent oral and written communication and presentation skills.
• Proactive and innovative with a basic understanding of community health care services
• Ability to work under pressure, prioritise effectively and manage competing demands.
• Self-management skills-managing time and workload
• Able to follow instructions and work independently without direct supervision
• Ability to assess a situation, identifying any risk or potential problem and act appropriately
• Demonstrate an understanding of what is meant by equal opportunities and able to apply knowledge to their practice
• IT skills
• Be willing to drive across West Hertfordshire, potentially in adverse weather conditions.
• The applicant would need to be able to use a map and SAT NAV to navigate to patient's homes.
• Adaptable and flexible.
• Appropriate level of physical fitness to perform the job (as outlined in the job description) with or without adaptations
• The application of the Data protection act and the principles patient confidentiality (information governance)
• Demonstrate the knowledge and understanding of safeguarding in practice.
• Knowledge of the System One data entry system
• Key Attribute
• Able to provide evidence of where you have demonstrated the Trust's
• Values and Behaviours
• Able to demonstrate excellence in Customer Service
• Able to meet the required IT Skills for the post
• As this is a community-based role, with travel between patient homes, there is a requirement to hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010).
• Education/Qualifications
• GCSE General Education or equivalent in 5 subjects including Maths and English to a grade C or equivalent.
• Foundation Degree in Health and Social Care or equivalent qualification or experience.
• Diploma NVQ Care level 3 or equivalent qualification or experience.
• All new Healthcare Support Workers across the NHS are required to complete the Care Certificate programme.
• Willingness to undertake further training
• Experience of working with older people
• Experience of care giving
• Experience of working in a health or social care setting
• Experience with Microsoft office, diary management using outlook or equivalent software.
• Experience of working in the community setting
• Experience using electronic clinical records.
• Skills and Knowledge
• Excellent verbal and written communication skills
• Ability to build effective relationships and work as part of a multiprofessional team.
• Excellent oral and written communication and presentation skills.
• Proactive and innovative with a basic understanding of community health care services
• Ability to work under pressure, prioritise effectively and manage competing demands.
• Self-management skills-managing time and workload
• Able to follow instructions and work independently without direct supervision
• Ability to assess a situation, identifying any risk or potential problem and act appropriately
• Demonstrate an understanding of what is meant by equal opportunities and able to apply knowledge to their practice
• IT skills
• Be willing to drive across West Hertfordshire, potentially in adverse weather conditions.
• The applicant would need to be able to use a map and SAT NAV to navigate to patient's homes.

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