Clinical Systems Support Floorwalker
At a glance
- Band
- Band 4
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 15/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves supporting staff at Shrewsbury and Telford Hospital NHS Trust and wider Group locations in using new and improved clinical digital systems. You will provide hands-on, visible support to help colleagues confidently use new digital workflows in live clinical and operational settings. The position requires working closely with trainers, project teams, and frontline services to offer practical assistance, answer queries, reinforce training, and escalate issues. It's an opportunity to contribute to meaningful digital change and improve patient care through digital tools.
Essential criteria
- Educated to NVQ Level 4, HNC, equivalent qualification, or equivalent level of knowledge and experience gained through relevant work.
- Demonstrable digital literacy with intermediate competence in Microsoft Office applications
- Excellent verbal and written communication skills
Desirable criteria
- Qualification or training in IT, digital systems, training, customer service or project support
- Proven experience of supporting staff or customers in a busy service environment
- Experience of floorwalking, go-live support, training support or systems rollout activity in an NHS or healthcare setting
- Education
- Educated to NVQ Level 4, HNC, equivalent qualification, or equivalent level of knowledge and experience gained through relevant work.
- Demonstrable digital literacy with intermediate competence in Microsoft Office applications
- Excellent verbal and written communication skills
- Qualification or training in IT, digital systems, training, customer service or project support
- Proven experience of supporting staff or customers in a busy service environment
- Experience of floorwalking, go-live support, training support or systems rollout activity in an NHS or healthcare setting
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
The Shrewsbury and Telford Hospital NHS Trust
Clinical Systems Support Floorwalker
The closing date is 28 September 2026
Job summary
This is an exciting opportunity to join our Digital Transformation team as a Clinical Systems Support Floorwalker , supporting staff across Shrewsbury and Telford Hospital NHS Trust and wider Group locations as we introduce and improve clinical digital systems. You will play a visible, hands-on role in helping colleagues feel confident using new digital workflows in live clinical and operational settings. Working closely with trainers, project teams and frontline services, you will provide practical support, answer routine queries, reinforce training and escalate issues where needed. If you enjoy working with people, solving problems, learning new systems and making a real difference to how digital tools support patient care, this role offers a fantastic opportunity to be part of meaningful digital change across our hospitals and community services. Previous applicants need not apply
Main duties of the job
The Clinical Systems Support Floorwalker provides visible, practical frontline support to staff during the implementation and optimisation of clinical systems across Shrewsbury and Telford Hospital NHS Trust and the wider Group, including Shropshire Community Health NHS Trust. The post holder helps staff adopt new digital
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