Assistant Service Manager
At a glance
- Band
- Band 5
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 16/09/2026
- Closes
- 30/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This is an exciting opportunity for an Assistant Service Manager within the Medicine directorate at Ysbyty Glan Clwyd. The role involves the day-to-day operational management of clerical and administrative services across various medical specialties, ensuring efficient and high-quality support. The successful candidate will provide leadership and guidance to clerical teams, manage staffing resources, monitor performance, and support service improvements. It requires proven experience in staff management and strong operational skills.
Essential criteria
- Good standard of general / higher education (Certificate Level)
- Evidence of continuous / ongoing learning
- Degree level (Management) or equivalent experience.
Desirable criteria
- Professional Management Qualification
- Currently pursuing a qualification in NHS Management
- Extensive experience of staff management
- Previous experience of managing financial resources
- Knowledge of waiting list management
- Experience of handling complex/sensitive complaint or situations/ issues
- Able to communicate with all levels of staff representatives and managers in a clear and confident manner
- Sound knowledge of IT system
- Previous NHS experience
- Experience of project work
- Management of databases
- Aptitude and Abilities
- Evidence of potential for effective leadership including ability to : -Introduce new and innovative work practices -Initiate change -Motivate staff -Delegate -Prioritise tasks -Manage 'difficult' personalities
- Ability to demonstrate excellent: -Communication and written skills -Problem solving skills -Time management skills -Counselling / supervision skills -Organisational skills -Proven ability to work to tight deadlines -Sound knowledge of Patient Confidentiality
- Ability to demonstrate tact and diplomacy when working with others
- Accuracy of Application Form
- Ability to demonstrate the personal qualities and professional competencies required of all managers and leaders in line with local competence frameworks
- Ability to speak Welsh
- Values
- Additional demonstrable qualities that may be beneficial to the role, e.g. care, compassion, competence, communication, courage and commitment
- Other
- Ability to work on own initiative but also work as part of a team
- Ability to work in a busy environment and cope under pressure
- Able to work flexibly.
- Ability to demonstrate the desire to pursue a progressive management career in the NHS
- Good standard of general / higher education (Certificate Level)
- Evidence of continuous / ongoing learning
- Degree level (Management) or equivalent experience.
- Professional Management Qualification
- Currently pursuing a qualification in NHS Management
- Extensive experience of staff management
- Previous experience of managing financial resources
- Knowledge of waiting list management
- Experience of handling complex/sensitive complaint or situations/ issues
- Able to communicate with all levels of staff representatives and managers in a clear and confident manner
- Sound knowledge of IT system
- Previous NHS experience
- Experience of project work
- Management of databases
- Aptitude and Abilities
- Evidence of potential for effective leadership including ability to : -Introduce new and innovative work practices -Initiate change -Motivate staff -Delegate -Prioritise tasks -Manage 'difficult' personalities
- Ability to demonstrate excellent: -Communication and written skills -Problem solving skills -Time management skills -Counselling / supervision skills -Organisational skills -Proven ability to work to tight deadlines -Sound knowledge of Patient Confidentiality
- Ability to demonstrate tact and diplomacy when working with others
- Accuracy of Application Form
- Ability to demonstrate the personal qualities and professional competencies required of all managers and leaders in line with local competence frameworks
- Ability to speak Welsh
- Values
- Additional demonstrable qualities that may be beneficial to the role, e.g. care, compassion, competence, communication, courage and commitment
- Other
- Ability to work on own initiative but also work as part of a team
- Ability to work in a busy environment and cope under pressure
- Able to work flexibly.
- Ability to demonstrate the desire to pursue a progressive management career in the NHS
Useful to know
Agenda for Change 2024/25 pays Band 5 at £29,970 – £36,483 a year, across England.
This advert: £32,557 – £39,631 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Betsi Cadwaladr University Health Board
Assistant Service Manager
The closing date is 30 September 2026
Job summary
An exciting opportunity has arisen for an Assistant Service Manager within the Medicine directorate at Ysbyty Glan Clwyd.
Working closely with the Site Specialty Managers, the successful candidate will be responsible for the day-to-day operational management of clerical and administrative services across a range of medical specialties, ensuring the delivery of efficient, high-quality support services.
This is a varied and fast-paced role requiring proven experience in staff management, including supervision, performance management, and staff development, alongside strong operational management skills and the ability to manage competing priorities effectively.
The directorate of Medicine includes Gastroenterology, Renal, Respiratory, Cardiology, Care of the Elderly, Rheumatology, Diabetes, Neurology, and Medical Wards, offering an exciting opportunity to work across a diverse range of services.
Main duties of the job
We are looking for a motivated and organised individual with excellent communication skills, a proactive approach to problem-solving, and a passion for delivering high-quality administrative services in a healthcare setting.
The successful candidate will be responsible for the operational management of clerical teams across the d
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