Frailty Administration Assistant
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 27/08/2026
- Closes
- 24/09/2026
Sponsorship verdict
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The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves providing administrative and operational support to the Frailty Department across Southport and Whiston Hospitals. The successful candidate will be the first point of contact for service users, coordinating patient attendance and admissions to various frailty services. It requires excellent communication skills, computer literacy, and the ability to manage a busy workload while maintaining patient confidentiality. The position supports clinical staff and ensures efficient, timely, and patient-focused service delivery.
Essential criteria
- Educated to GCSE level/NVQ Level 2 and/or equivalent qualification and/or experience
- NVQ 3 in Customer Care or equivalent knowledge through training and experience
- Knowledge and Experience
- Previous clerical experience
- Able to deal with the public in person and via the telephone
- Management of patient appointments and staff diaries
- Experience of taking and typing minutes of meetings
Desirable criteria
- Knowledge of medical terminology
- Previous NHS experience
- Experience of mentoring and training staff
- Significant Word/ Excel skills
- Manage/prioritise own workload
- Ability to accurately maintain computerised and manual systems
- Ability to manage difficult/sensitive situations
- Time management skills
- Can work well under pressure, produce high quality work and remain calm in difficult situations
- Self-motivated and able to work with limited supervision
- Able to use own initiative and respond to new challenges
- Excellent communication skills
- Other
- Ability to build and maintain good working relationships
- Able to work the hours and duties required by the post
- Ability to travel to various Trust locations by own car/driver assisted
- Educated to GCSE level/NVQ Level 2 and/or equivalent qualification and/or experience
- NVQ 3 in Customer Care or equivalent knowledge through training and experience
- Knowledge and Experience
- Previous clerical experience
- Able to deal with the public in person and via the telephone
- Management of patient appointments and staff diaries
- Experience of taking and typing minutes of meetings
- Knowledge of medical terminology
- Previous NHS experience
- Experience of mentoring and training staff
- Significant Word/ Excel skills
- Manage/prioritise own workload
- Ability to accurately maintain computerised and manual systems
- Ability to manage difficult/sensitive situations
- Time management skills
- Can work well under pressure, produce high quality work and remain calm in difficult situations
- Self-motivated and able to work with limited supervision
- Able to use own initiative and respond to new challenges
- Excellent communication skills
- Other
- Ability to build and maintain good working relationships
- Able to work the hours and duties required by the post
- Ability to travel to various Trust locations by own car/driver assisted
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 7d ago · Closes in 22d
Plenty of time to prepare a strong application.
Full advert · preview
Job summary
Applications are invited from enthusiastic, hardworking, self-motivated and committed individuals to join our Frailty Department in both Southport and Whiston Hospitals.
The successful candidate will be the first point of contact for users of the service and must be friendly, helpful and have excellent communication skills with the ability to deal with sensitive and confidential information. Excellent computer literacy is essential but training will be given to become familiar with systems operated within this department.
The Frailty Administration Assistants will provide an administrative / operational service for Mersey & West Lancashire Trust and other external Trusts.
They will assist to co-ordinate the attendance/admissions of patients to the Virtual Frailty Ward/ Urgent Community Response at Southport, Whiston & St Helens Hospitals and for day case & out-patient procedures
To provide an efficient, timely and patient focussed service to the Trust in order to support a high standard of clinical care to the patients.
There is a need to be able to work to and withstand the pressure of a 'busy' department and it is essential that you are able to work on your own initiative.
The successful candidate must have a flexible approach to their working hours and be able to drive/driver assisted.
Main duties of the job
To support the admin coordinator for t
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