Patient Service Advisor- Band 3
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Flexible working
- Posted
- 15/09/2026
- Closes
- 23/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role involves working in the Patient Service Hub, handling incoming calls from patients and healthcare professionals, dealing with queries, and forwarding them to appropriate teams. You will also monitor inboxes and produce high-standard clinic letters using a dictation system, ensuring target times are met. The position requires working for both the phone hub and clinic typing teams within the Patient Contact Pillar.
Key responsibilities
- Answer incoming calls from patients and Health Care Professionals, dealing with queries and forwarding them as necessary.
- Monitor Patient Service and Patient Contact inboxes and call queries.
- Produce high standard Clinic Letters using the Big Hand dictation system, ensuring target times are met.
- Book patient appointments including Outpatients, Cancer/Diagnostic appointments, and Elective theatre procedures.
- Contact patients via telephone, SMS, or letter with information relevant to their appointment or procedure.
- Liaise with other Patient Service Hub teams and departments, as well as wider Trust/Group/Healthcare services.
Essential criteria
- GCSE Grade C and above in Maths and English or equivalent
- Experience of customer care or experience of working in an office environment
- Experience of using Microsoft Office to include Excel and Outlook
- Ability to evidence/demonstrate key values and behaviours
- Ability to prioritise own workload and work on own initiative
- Excellent oral and interpersonal communication skills, written and verbally
- Attention to detail and accuracy
- Ability to maintain confidentiality
- Ability to work effectively within a large team or individually
- Ability to work effectively under pressure and meet tight deadlines
- Ability and willingness to work flexibly.
- Ability to cope with sometimes distressing/emotional situations.
Desirable criteria
- Computer Literacy and Information Technology (CLAIT)
- Basic knowledge of Medical Terminology
- NVQ qualification or equivalent
- Knowledge of experience of NHS working
- Awareness of National and Local Targets
- Knowledge of hospital and clinical information systems (e.g. Care Flow/CRIS/Aqua)
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 9d
Plenty of time to prepare a strong application.
Full advert · preview
United Lincolnshire Hospitals NHS Trust
Patient Service Advisor- Band 3
The closing date is 23 September 2026
Job summary
Working in the Patient Service Hub under the Patient Contact Pillar., either in the Phone Hub or Clinic Typing.
To answer incoming calls from patients and Health Care Professionals . Dealing with queries and where necessary forwarding to CSO Teams and other departments using the Call Logging System or Outlook E-mail system. Monitoring the Patient Service and Patient Contact inbox along with the call [contact details removed] queries.
Producing high standard Clinic Letters using the Big Hand dictation system. Ensuring target times are met. Printing and posting clinic letters.
The above two roles come under the Patient Contact Pillar where it is possible to work for both teams .
Main duties of the job
To lead on delivering care coordination activi.
To ensure patients receive appointments and are admitted for elective procedures in a timely manner.
To ensure patients receive all relevant information in a timely, accurate and effective way.
To be responsible for answering general patient enquiries, appointment/procedure queries.
To deliver passionate and strong communication between the patient (or representative), the Patient Service Hub and other Trust, Group and Healthcare services
To use Patient Service Hub information systems for the reco
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