Community Hub Service Advisor
At a glance
- Band
- Band 4
- Contract
- Fixed-term
- Pattern
- Part-time
- Posted
- 09/09/2026
- Closes
- 23/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
Join the South Nottinghamshire Adult Community Hub team as a Service Advisor, connecting service-users and healthcare professionals to appropriate care. This role involves processing referrals, handling calls, updating patient records, and signposting to services. You will work independently and as part of a team, contributing to effective communication across professional boundaries. The position requires proficiency in IT and a passion for quality service.
Key responsibilities
- Serve as the main point of contact for processing referrals into community services.
- Handle a high volume of calls from various agencies in a busy office environment.
- Process referrals and associated correspondence promptly and accurately.
- Utilise decision-making skills to signpost service users and professionals to appropriate service areas.
- Manage and process incoming referrals to the Hub, address queries, take detailed messages, and respond or refer them to the relevant multi-disciplinary team member.
- Input data into electronic clinical records to support the flow of information between the Hub, clinical teams, and partner agencies.
Essential criteria
- Educated to GCSE standard or equivalent
- Able to demonstrate literacy and numeracy
- NVQ Level 4 in Business Administration or equivalent experience
- Previous experience of working in a customer focused environment
- Experience of working in a Multi-Disciplinary Team
- Computer literacy and experience of database management of records and information in an office environment e.g., patient record systems. High level of experience using Microsoft Office Software
- Previous experience of working to targets/deadlines
- Knowledge of Practice Procedures, associated systems, administration and community service provision acquired through experience and training to NVQ 4 or equivalent
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
- Confident and accurate keyboard skills.
- Knowledge of confidentiality and data protection legislation and able to use discretion where necessary
- Ability to convey information clearly and accurately both written and verbally to different audiences including patients, GPs, managers, administration colleagues and clinicians
- Ability to establish and maintain working relationships at all levels internally and externally
- Problem solving - ability to respond to problems and identify solutions
- Ability to make sound judgements when prioritising tasks and knowing when to refer on
- Ability to produce work of a high standard with a high degree of accuracy
- Ability to work as a team, on own initiative and under pressure
- Strong organisational skills - able to manage busy workload, prioritise work and maintain attention to detail
- Excellent Customer care skills; previous experience of working in a customer focused environment
- Flexible and adaptable approach to hours and duties
Desirable criteria
- Experience of working in an NHS or Social Care organisation
- Experienced user of SystmOne
- Knowledge of clinical computer systems
- Experience of working in a telephone focused environment
- Understanding of medical terminology
- Geographical knowledge of Nottinghamshire
- Understanding of the health and social care referral processes
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Nottinghamshire Healthcare NHS Foundation Trust
Community Hub Service Advisor
The closing date is 23 September 2026
Job summary
Join the vibrant team at the South Nottinghamshire Adult Community Hub, where you will play a crucial role in connecting service-users, healthcare professionals, and other agencies to the right care at the right time. This dynamic position is perfect for a proactive individual who excels both independently and as part of a team.
Main duties of the job
- Key Responsibilities:
Serve as the main point of contact for processing referrals into community services.Handle a high volume of calls from various agencies in a busy office environment.Process referrals and associated correspondence promptly and accurately.Follow up on queries and ensure patient records are updated efficiently.Utilise decision-making skills to signpost service users and professionals to appropriate service areas.Facilitate effective communication and collaboration across professional and organisational boundaries.
Working Hours:
The Hub operates from 8am to 5pm, Monday to Friday, with shift patterns within these times.
This role includes occasional weekend hours to manage a small number of referrals received outside normal working hours. Weekend hours are shared within the team and occur no more than once per month.
Requirements:
Proficiency in Microsoft Word and Ex
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