Receptionist Administrator - Emergency Department
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 10/09/2026
- Closes
- 23/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role is for a Receptionist Administrator in the busy Emergency and Urgent Treatment Care Department. The successful candidate will provide vital administrative and reception support to patients and clinical staff. It requires good communication, clerical, and keyboard skills, the ability to work under pressure, and a flexible approach to working patterns. The role involves managing one's own workload, prioritising tasks, and demonstrating excellent customer service.
Essential criteria
- Good level of general education
- Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base
- Experience of clerical duties in office / administration environment
- Customer service experience
- Experience in the use of IT / computer skills
Desirable criteria
- Experience of working in the NHS or on a reception desk
- Ability to respond to a range of people in a courteous and professional manner
- To understand and be able to maintain confidentiality
- Ability to answer patients queries or know where to refer them
- Technical Skills Competencies
- Competent in using Microsoft Office Software
- Excellent communications in person, via telephone and written
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
- Good keyboard skills requiring high percentage of accuracy.
- Previous experience in communicating with senior clinical / managerial colleagues and patients
- Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle
- Personal Attributes
- Interest in working in the healthcare sector/NHS environment
- Methodical approach to organising work, ability to prioritise
- Ability to work and remain calm under pressure
- Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with other
- Language requirement
- Able to speak English as necessary to undertake the role
- Good level of general education
- Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base
- Experience of clerical duties in office / administration environment
- Customer service experience
- Experience in the use of IT / computer skills
- Experience of working in the NHS or on a reception desk
- Ability to respond to a range of people in a courteous and professional manner
- To understand and be able to maintain confidentiality
- Ability to answer patients queries or know where to refer them
- Technical Skills Competencies
- Competent in using Microsoft Office Software
- Excellent communications in person, via telephone and written
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
- Good keyboard skills requiring high percentage of accuracy.
- Previous experience in communicating with senior clinical / managerial colleagues and patients
- Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle
- Personal Attributes
- Interest in working in the healthcare sector/NHS environment
- Methodical approach to organising work, ability to prioritise
- Ability to work and remain calm under pressure
- Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with other
- Language requirement
- Able to speak English as necessary to undertake the role
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
University Hospitals Dorset NHS Foundation Trust
Receptionist Administrator - Emergency Department
The closing date is 23 September 2026
Job summary
Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts.
The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.
PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION:
- What personal qualities/attributes do you have that you feel will be beneficial to this post?
- Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills
- Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?
Interview date: 1st October 2026
Main duties of the job
The successful applicant will possess:
- Good IT skills
- Excellent customer service skills
- Manage own workload whilst effectively prioritising tasks
- Ability to work within a demanding environment, demonstrating a confident approach to difficult
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