Technical Services Engineer
At a glance
- Band
- Band 5
- Contract
- Fixed-term
- Pattern
- Full-time
- Hours / week
- 37.5
- Posted
- 28/08/2026
- Closes
- 23/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves providing specialist technical support for IT operational services, ensuring high availability and integrity for end-users within the Trust. Key duties include conducting daily technical checks, triaging incidents and service requests, and assisting with server maintenance. The position supports ITIL processes and aims to optimize system performance and data integrity across Trust data centres. It requires working with both internal teams and external suppliers to resolve technical problems and contribute to project delivery.
Key responsibilities
- Conduct Daily technical task checks, log and escalate tickets within IT Technical Services Team as appropriate.
- Act as incident management and service request triage point of contact for the Technical Services team, check tickets escalated to IT Technical Services for required detail and assign to the appropriate resource as directed.
- Support and assist the IT Technical Services Specialists by undertaking routine server maintenance and housekeeping tasks when required.
- Supporting the departments ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management.
- Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance, availability to IT users and integrity of their data.
- Assist diagnosis of complex and recurring IT incidents in order to reduce the number of IT service failures and improve the IT user experience.
Essential criteria
- Excellent interpersonal and explanatory skills in dealing with a wide range of information technology users from skilled to IT-illiterate.
- Excellent verbal/written communication skills, with the ability to present within a group.
- Good team-player, highly motivated individual to support the delivery of an efficient, effective customer-focused support service.
- Good presentation and negotiation skills.
- Excellent planning and time-management skills.
- Good negotiating and relationship-building skills.
- Able to set clear and appropriate priorities, with the ability to deal with conflicting demands, unpredictable work patterns, and multiple deadlines.
- Good technical knowledge to understand and resolve technical problems.
- Good knowledge of data protection and information security/governance issues.
- Practical understanding of NHS IT Security issues.
- Degree level qualification or equivalent in computing or related field.
- Higher National Diploma (HND) in IT.
- Technical accreditation in at least one or more of the following: Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA).
- ITIL Foundation Certificate.
- Evidence of continuing professional development.
- Theoretical and specialist knowledge across one or more information technology platforms; Desktop Virtualisation, Data & Voice Networking, Security, Mobility, Peripheral Hardware.
- Significant experience of IT Service Management, Incident Management, Problem Management, and Change Management.
- Significant experience in participating in technical problems to resolution, including working within a team and including external suppliers.
- Experience in participating in project delivery of technical projects.
- Experience in assisting with report writing, being operating procedures, options appraisals, and user guides.
Desirable criteria
- ITIL Practitioner qualification.
- Microsoft Certified Systems Engineer (MCSE), Certified Virtualisation Expert (CVE) or Citrix Certified Architect (CCA).
Useful to know
Agenda for Change 2024/25 pays Band 5 at £29,970 – £36,483 a year, across England.
This advert: £32,073 – £39,043 — outside the standard scale; check for HCAS/London weighting.
Posted 10d ago · Closes in 17d
Plenty of time to prepare a strong application.
Full advert · preview
Portsmouth Hospitals University NHS Trust
Technical Services Engineer
The closing date is 23 September 2026
Job summary
NHS Band 5 Salary: £32,073 - £39,043 per annum.
Hours Per Week: Full Time, 37.5 per week.
Contract Type:2 x Temporary for 18 months.
Main duties of the job
Play a specialist technical role in the provision of effective, efficient and fully integrated IT operational services that maximise their availability and integrity for end-users and optimise the value gained by the Trust from its investment in IT. This will be achieved by:
- Conduct Daily technical task checks, log and escalate tickets within IT Technical Services Team as appropriate.
- Act as incident management and service request triage point of contact for the Technical Services team, check tickets escalated to IT Technical Services for required detail and assign to the appropriate resource as directed.
- Support and assist the IT Technical Services Specialists by undertaking routine server maintenance and housekeeping tasks when required.
- Supporting the departments ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management.
- Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimu
Join the community to read the full pack, responsibilities and person-specification in one place.
Your seat is reserved — activate it
CareerHive is included with your CareerHive Skool community membership. If you haven't claimed your account yet, join the community (or sign in with the same email you joined with) to unlock the full advert, the apply link, HiveMind AI interview & application suite, your private vault, and daily sponsorship alerts.