Team Leader - Patient Access
At a glance
- Band
- Band 5
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 10/09/2026
- Closes
- 24/09/2026
Sponsorship verdict
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Role summary
This role involves managing a team within Patient Access, coordinating duties, and ensuring the delivery of high-quality administrative services to support patient pathways. The post holder will be responsible for staff management, performance, and ensuring efficient administrative processes. They will also drive excellent customer service standards and manage complex patient queries and complaints. The role requires strong communication, organisational, and supervisory skills.
Essential criteria
- Educated to degree level or equivalent experience
- Junior Management qualification or equivalent experience to demonstrate competency
- Operational experience in a managerial role
- Staff management including objective setting and appraisal, performance review & people development
- Experience of working with clinicians and healthcare professional s at senior level
- Significant experience working in the NHS
- Producing standard operating procedures
- Experience of a range of Patient Administration systems (PAS)
- Experience in dealing with complaints
- Demonstrate experience in improving levels of customer service
- Budget Management
- Skills and knowledge
- Proven ability in managing people, process, quality and productivity
- Ability to prioritise and delegate tasks appropriately
- Ability to work under pressure and meet tight deadlines
- Able to identify areas for improvement and implement processes as appropriate
- Good communication skills, written and verbal. Should include the ability to overcome barriers with developed interpersonal skills when providing and receiving highly sensitive /highly contentious information in antagonistic or highly emotive environments
- Ability to use own judgment to resolve service issues
- Knowledge of HR policies
- Ability to train and develop staff, understanding of the structure , procedure and policies of the NHS
- Education and Qualifications
- Educated to degree level or equivalent experience
- Junior Management qualification or equivalent experience to demonstrate competency
- Operational experience in a managerial role
- Staff management including objective setting and appraisal, performance review & people development
- Experience of working with clinicians and healthcare professional s at senior level
- Significant experience working in the NHS
- Producing standard operating procedures
- Experience of a range of Patient Administration systems (PAS)
- Experience in dealing with complaints
- Demonstrate experience in improving levels of customer service
- Budget Management
- Skills and knowledge
- Proven ability in managing people, process, quality and productivity
- Ability to prioritise and delegate tasks appropriately
- Ability to work under pressure and meet tight deadlines
- Able to identify areas for improvement and implement processes as appropriate
- Good communication skills, written and verbal. Should include the ability to overcome barriers with developed interpersonal skills when providing and receiving highly sensitive /highly contentious information in antagonistic or highly emotive environments
- Ability to use own judgment to resolve service issues
- Knowledge of HR policies
- Ability to train and develop staff, understanding of the structure , procedure and policies of the NHS
Useful to know
Agenda for Change 2024/25 pays Band 5 at £29,970 – £36,483 a year, across England.
This advert: £38,488 – £46,852 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Chelsea and Westminster Hospital NHS Foundation Trust
Team Leader - Patient Access
The closing date is 24 September 2026
Job summary
The post holder will be required to manage a team and will be responsible for the coordination of duties across that team.
The post holder will be required to demonstrate excellent communication, organisational and supervisory skills, and be able to work as an effective member of a multidisciplinary team.
They will support the Patient Access management team to deliver our KPIs and provide a high quality administrative service to support our patient pathways.
They will be responsible for ensuring their team deliver an effective and efficient service to service users including, clinicians, nurses and other key staff groups.
Please note: the closing date is a guide only. This role may close sooner due to a high volume of applications. Please submit your application as soon as possible to avoid disappointment.
Previous applicants need not reapply.
Main duties of the job
The post holder will manage the delivery of a high quality, safe and compassionate healthcare service to patients. They will have responsibility for ensuring that all administrative processes are efficient and effective and enable the team and the Trust to meet high standards of performance. The post holder will have specific responsibility for driving f
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