Patient Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Posted
- 15/04/2026
- Closes
- 02/10/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role involves providing essential administrative support across various departments, including Ward Secretary, Patient Administrator, and Patient Services Administrator positions. Responsibilities include direct patient communication, coordinating appointments, managing correspondence, and ensuring smooth information flow. The role requires strong communication skills, empathy, and the ability to work in a fast-paced environment, contributing significantly to the patient experience.
Essential criteria
- Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard.
- Either- Level 3 qualification in administration/ customer service or equivalent experience Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience. And Experience as an administrator or secretary in an organisation with a customer focused environment And Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight forward
- Knowledge and experience of secretarial or administrative procedures
- Experience as an administrator or secretary in an organisation with a customer focused environment
- Experience as an administrator or secretary in an organisation with a customer focused environment
Desirable criteria
- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development
- Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
- Diploma level qualification or an equivalent level of experience
- Experience as a medical or patient services secretary linked to a clinical service or customer focused environment
- Proficient in the use of all hospital computerised patient systems
- Experience in understanding and analysing patient pathways
- Knowledge of both local and national targets relating to RTT and cancer pathways
- Trust Values
- Patients First
- Working Together
- Always Improving
- Qualifications, knowledge and experience
- Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard.
- Either- Level 3 qualification in administration/ customer service or equivalent experience Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience. And Experience as an administrator or secretary in an organisation with a customer focused environment And Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight forward
- Knowledge and experience of secretarial or administrative procedures
- Experience as an administrator or secretary in an organisation with a customer focused environment
- Experience as an administrator or secretary in an organisation with a customer focused environment
- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development
- Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
- Diploma level qualification or an equivalent level of experience
- Experience as a medical or patient services secretary linked to a clinical service or customer focused environment
- Proficient in the use of all hospital computerised patient systems
- Experience in understanding and analysing patient pathways
- Knowledge of both local and national targets relating to RTT and cancer pathways
- Trust Values
- Patients First
- Working Together
- Always Improving
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 145d ago · Closes in 26d
Applications close soon — apply now if this is a fit.
Full advert · preview
University Hospital Southampton NHS Trust
Patient Administrator
The closing date is 02 October 2026
Job summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Main duties of the job
Do you thrive in a fast-paced environment? Are you passionate about delivering exceptional administrative support that enhances the patient experience and journey? We are seeking a range of Patient Administrators, Patient Services Centre Administrators and Ward Secretaries to join our Trust.
These roles are essential to the seamless operation of our services and have a significant impact on our patients' experiences.
Your responsibilities will be varied and include direct communication with patients and healthcare professionals, coordinating appointment bookings, managing correspondence and actions from outpatient clinics, and ensuring the smooth flow of information between clinicians and support services.
UHS offers outstanding training and development opportunities to help you achieve your career aspirations. Supporting the growth of our staff is fundamental to delivering high-quality, safe, and effective care. We provide a nurturing environment for professional development, and internal applicants looking to gain experience in different roles or a
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