Clerical Officer - ED
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Posted
- 17/09/2026
- Closes
- 27/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves joining the reception and clerical team in a busy Emergency Department, providing professional and compassionate service to patients, families, and medical staff. Key duties include welcoming patients, supporting 'resus' situations, accurate data entry, and scheduling appointments. The ideal candidate will be caring, quick-thinking, and able to maintain professionalism in challenging situations.
Key responsibilities
- Provide a welcoming reception service for patients, ambulance staff and visitors.
- Support "resus" situations by taking essential patient details.
- Register patients and ensure accurate data entry in the Careflow PAS system.
- Direct patients to appropriate areas and answer questions with excellent customer service.
- Maintain strict confidentiality and uphold professionalism in challenging situations.
- Schedule follow-up appointments
Essential criteria
- GCSE Maths and English
- Experience of general office duties
- Previous experience of dealing with the general public in a workplace setting
- Previous experience of using a computerised client database
- Excellent keyboard skills
- Excellent interpersonal skills
- Ability to cope with conflicting demands and time pressures
- Persuasive and influencing skills
- Ability to use own initiative
- Ability to remain calm and professional
- Team Worker
- Flexible and adaptable
- Self Motivated
- Good levels of accuracy and attention to detail
- Excellence, Accountability, Compassion, Teamwork and Integrity - Together we Care
Desirable criteria
- ECDL
- Previous experience of clerical work in an Emergency Department or a healthcare environment.
- Use of Careflow PAS
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 10d
Plenty of time to prepare a strong application.
Full advert · preview
Sheffield Children’s NHS Foundation Trust
Clerical Officer - ED
The closing date is 27 September 2026
Job summary
Permanent | Full and Part-time Hours
Part Time - 17 hours - To be worked flexibly across a 24/7 rotaFull Time - 37.5 hours - To be worked flexibly across a 24/7 rota
Please confirm which hours you would prefer to do on your application.
We're looking for someone to join our reception and clerical team, where you'll help ensure the smooth running of our busy Emergency Department. You'll provide a professional and compassionate service, supporting patients, families, and medical staff in critical moments. We're looking for someone with a caring attitude, quick thinking, and a desire to help.
About You:
- Educated to GCSE level or have equivalent experience.
- Previous experience in a public-facing role with general office responsibilities.
- Enthusiastic and compassionate with the ability to stay calm and professional in challenging situations.
- A team player with a desire to contribute to the care and support of others.
We'd love to hear from you if you're passionate about making a difference in the Emergency Department!
Main duties of the job
Reporting to the Deputy Divisional Manager, your responsibilities will include :
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Provide a welcoming reception service for patients, ambulance staff and visitors.
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Support "
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