IT Service Desk Technician
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 14/09/2026
- Closes
- 27/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This is a permanent, full-time IT Service Desk Technician role providing 24/7 support for Sheffield Teaching Hospitals NHS Foundation Trust. The successful candidate will offer 1st and 2nd line technical support, manage incidents, and troubleshoot hardware and software issues across various Trust sites. The role involves working a continental shift pattern, including evenings, nights, and weekends, to ensure continuous service.
Essential criteria
- GCSE English and Mathematics Grade A-C (9-4) (or Equivalent)
- Higher National Certificate / Diploma or equivalent in an IT related field (Equivalent to A Level Grade A-C)
- ITIL Foundation or willingness to take
- Customer Service qualification or willingness to take
Desirable criteria
- Further ITIL Qualifications
- CompTIA Network+
- Microsoft Certified Desktop Support Technician
- SDI - Service Desk Foundation (SDF)
- SDI - Service Desk Analyst (SDA)
- Demonstratable experience of working in an IT Support role or Customer Services environment, which can include a work placement as part of a programme of study
- Knowledge of desktop computer hardware / software gained through study or practical experience.
- Experience of working with ITIL and Service Management Processes
- Experience of using an IT Service Management platform
- Experience of using a Contact Centre/Call Management platform
- Experience of NHS Account and Smartcard Management processes
- Relevant NHS/public sector experience
- Microsoft/Unix/Linux System Administration or equivalent hands-on experience
- Experience of deployment and ongoing management of enterprise infrastructure monitoring and alerting product suites
- Skills and Knowledge
- Demonstrates an ability to prioritise own workload and responds appropriately to urgent and emergency situations
- Commitment to continual personal development with an ability to maintain skills set through further training written and verbal communication skills
- Ability to work as part of a team
- Ability to communicate and relate to all levels of staff in a professional manner while ensuring to interpret technical information to non-technical audiences
- Demonstrate effective written and verbal communication skills
- Regular VDU user
- Organisational skills with attention to detail
- Analysis, investigation and resolution of complex IT queries and issues/problems e.g. system errors, breaches of security or confidentiality, user requirements which may require configuration of software and hardware, unusual data trends
- Knowledge and a good understanding of Office products e.g. Spreadsheets and word processing applications.
- Values & Behaviours (PROUD)
- Be passionate about putting patients first and ensuring the IT service we deliver is professional, efficient, effective, and always has the patient experience in mind.
- Continually improve the IT service through personal development, teamwork, creativity, and innovation.
- Demonstrate that people are at the heart of all you do by being kind, respectful, fair and value diversity.
- Always support and encourage colleagues ensuring you listen and communicate respectfully, taking responsibility for your own actions.
- Able to demonstrate behaviours consistent with Trust Core Values.
- Other Factors
- Flexible approach to commit to working a 24/7 365 continental shift pattern including working evenings, nights and weekend, including public bank holidays.
- Ability to occasionally exert moderate physical effort
- Occasional exposure to unpleasant working conditions
- A clean and valid UK driving licence
- Self-Motivated
- Ability to work unsupervised as a lone worker
- Excellent Customer Service Skills
- Methodical and systematic in approach to all aspects of work
- GCSE English and Mathematics Grade A-C (9-4) (or Equivalent)
- Higher National Certificate / Diploma or equivalent in an IT related field (Equivalent to A Level Grade A-C)
- ITIL Foundation or willingness to take
- Customer Service qualification or willingness to take
- Further ITIL Qualifications
- CompTIA Network+
- Microsoft Certified Desktop Support Technician
- SDI - Service Desk Foundation (SDF)
- SDI - Service Desk Analyst (SDA)
- Demonstratable experience of working in an IT Support role or Customer Services environment, which can include a work placement as part of a programme of study
- Knowledge of desktop computer hardware / software gained through study or practical experience.
- Experience of working with ITIL and Service Management Processes
- Experience of using an IT Service Management platform
- Experience of using a Contact Centre/Call Management platform
- Experience of NHS Account and Smartcard Management processes
- Relevant NHS/public sector experience
- Microsoft/Unix
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
Sheffield Teaching Hospitals NHS Foundation Trust
IT Service Desk Technician
The closing date is 27 September 2026
Job summary
THIS VACANCY MAY BE CLOSED EARLY DUE TO THE HIGH VOLUME OF APPLICATIONS RECEIVED
We regret that having reviewed this post, it does not meet the legal requirements to qualify for skilled worker visa sponsorship and, therefore, any applicants for this post must have the legal right to work in the UK via another form of visa status. We will not be able to progress any applications from individuals who do not confirm that they have that right in their application.
An opportunity has arisen for an IT Service Desk Technician to work in conjunction with the Trust's existing support teams to provide a 24 hours Service Desk cover, 7 days per week and 365 days a year, on site and on a rota basis. The rota is based on the continental shift model, so the successful applicant will be required to work 2 types of 12 hour shifts: 05:45am to 18:15pm and 17:45pm to 06:15am on a rota basis which will also include 1.5hrs worth of breaks and a short 8 hours shift every 4 weeks.
The post-holders will provide technical support from our on-site offices, for all Trust sites. These include the existing campuses; namely: Northern General Hospital, Royal Hallamshire Hospital, Jessop Wing, Charles Clifford Dental Hospital and Western Park Hospital as wel
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