PA to Clinical Lead & Service Manager
At a glance
- Band
- Band 5
- Contract
- Permanent
- Pattern
- Full-time
- Hours / week
- 37.5
- Posted
- 03/09/2026
- Closes
- 17/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role is for an experienced Senior PA and Business Support Officer to support the Adult Mental Health senior leadership team in Hounslow. You will provide high-level personal assistant and business support to the Borough Clinical Director and Associate Director, ensuring effective coordination, governance support, and information flow. The position involves managing complex diaries, coordinating meetings, supporting governance processes, and tracking actions. A significant aspect includes working with data using Microsoft Excel and PowerBI to analyze and present information for decision-making.
Essential criteria
- Diploma in administration, business or management, or equivalent relevant experience in a senior administrative or PA role.
Desirable criteria
- Degree in Administration or Business Management
- Project Management experience
- Training or qualifications in data analysis, Excel or PowerBI.
- Significant experience in a senior administrative or PA role supporting senior managers or leadership teams.
- Experience of diary management, meeting coordination, minute taking and action tracking.
- Experience of preparing reports, presentations and formal correspondence.
- Experience of working in a complex, fast-paced organisational environment
- Demonstrated ability to sustain initiative and direction under difficult circumstances.
- Experience of working within complex teams and across complex systems, including exercising own judgement to manage complex situations and resolve problems
- Ability to work collaboratively and in partnership with other senior managers and professions.
- Experience in supporting Data Quality tasks
- Experience working within NHS or health and social care settings
- Experience supporting clinical or multidisciplinary leadership teams.
- Experience of producing analytical reports or dashboards to support decision-making.
- Project Management.
- Knowledge of a range of administration systems
- Proficient knowledge of Microsoft Office applications including Word, Outlook and PowerPoint, with intermediate/advanced knowledge of Microsoft Excel
- Knowledge of electronic patient record systems (RIO)
- Understanding of confidentiality, information governance and data protection principles.
- Knowledge of NHS systems and processes,
- Understanding/experience of Clinical Governance
- Relevant short courses in business administration
- Strong working knowledge of PowerBI.
- Awareness of mental health service environments and challenges.
- Skills & Abilities
- Excellent written and verbal communication skills, with the ability to communicate professionally at senior level.
- Ability to learn and apply new skills quickly, including new systems, digital tools, reporting requirements and ways of working, in response to changing service priorities and organisational needs.
- Strong organisational skills with the ability to prioritise and manage competing demands.
- High level of accuracy and attention to detail.
- Ability to analyse complex information and present it in a clear and accessible format.
- Ability to use initiative, solve problems and work autonomously within agreed parameters.
- Ability to maintain discretion and confidentiality at all times.
- Experience of teaching IT skills.
- Experience of presenting and participating in delivery of conferences / training days.
- Experience of improving or streamlining administrative or reporting processes.
- Values & Behaviours
- Ability to work under pressure and meet deadlines.
- Flexible, proactive and professional approach to work.
- Commitment to teamwork, accountability and continuous improvement.
- Demonstrates Trust values in all aspects of work
- Qualifications & Training
- Diploma in administration, business or management, or equivalent relevant experience in a senior administrative or PA role.
- Degree in Administration or Business Management
- Project Management experience
- Training or qualifications in data analysis, Excel or PowerBI.
- Significant experience in a senior administrative or PA role supporting senior managers or leadership teams.
- Experience of diary management, meeting coordination, minute taking and action tracking.
- Experience of preparing reports, presentations and formal correspondence.
- Experience of working in a complex, fast-paced organisational environment
- Demonstrated ability to sustain initiative and direction under difficult circumstances.
- Experience of working within complex teams and across complex systems, including exercising own judgement to manage complex situations and resolve problems
- Ability to work collaboratively and in partnership with other senior managers and professions.
- Experience in supporting Data Quality tasks
- Experience working within NHS
Useful to know
Agenda for Change 2024/25 pays Band 5 at £29,970 – £36,483 a year, across England.
This advert: £36,943 – £44,900 — outside the standard scale; check for HCAS/London weighting.
Posted 4d ago · Closes in 11d
Plenty of time to prepare a strong application.
Full advert · preview
West London NHS Trust
PA to Clinical Lead & Service Manager
The closing date is 17 September 2026
Job summary
Senior PA and Business Support Officer - Band 5 37.5 hrs per week
Adult Mental Health (Hounslow Borough)
Based in Armstrong Way, Southall
Are you an experienced, motivated administrator ready to take the next step in your NHS career?
We are looking to recruit a highly organised and proactive Senior PA and Business Support Officer to support the Adult Mental Health senior leadership team in the Hounslow Borough.
This role provides senior-level personal assistant and business support to the Borough Clinical Director and Associate Director and works closely with the Hounslow Adult Mental Health Senior Management Team.
It is a key position within the service, ensuring effective coordination, governance support and information flow to enable senior leaders to focus on clinical and operational priorities.
We are looking for someone who:
Has significant experience providing PA or senior administrative support to senior leaders
Is highly organised, proactive and able to prioritise competing demands
Has excellent communication and interpersonal skills
Is confident working with data and digital systems, including advanced Excel skills
Can quickly learn new systems, processes and ways of working
Is comfortable handling sensitive and confidential infor
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