Macmillan Patient Support Officer
At a glance
- Band
- Band 4
- Contract
- Fixed-term
- Pattern
- Full-time
- Hours / week
- 37.5
- Posted
- 21/09/2026
- Closes
- 25/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
The Macmillan Patient Support Officer will join the Macmillan Nursing Support Team and Macmillan Centre to support people in Croydon affected by cancer. This role involves guiding patients through their cancer pathway and the complex health and social care system. You will provide direct emotional, practical, and financial information and support to patients, engaging with them face-to-face, over the phone, via email, letter, and text. The position is a 6-month fixed-term contract, full-time, working 37.5 hours per week.
Key responsibilities
- Support patients through their cancer pathway and beyond, navigating the health and social care system.
- Provide direct emotional, practical, and financial information and support to people affected by cancer.
- Work flexibly, being visible and accessible to service users.
- Deliver support face to face, over the phone, via email, letter, and text.
- Coordinate with appropriate services to maximise the delivery of cancer pathways.
- Support both the Clinical Nurse Specialist (CNS) Team and the Macmillan Information & Support Centre Team in providing personalised cancer care.
Essential criteria
- Educated to GCSE level
- Educated to NVQ Level 4 or equivalent level of knowledge / experience in the healthcare environment
- Understanding of medical terminology
- Good working knowledge of Word, Excel and PowerPoint
- Mentions cancer in their application
- Proven experience as a medical secretary/ clinical administrator/coordinator or clinical support worker in a health service environment
- Experience of working with complex and sensitive issues on a day to day basis, including contact with patients who may be distressed and have barriers to understanding.
- To be able to effectively communicate across different care settings/ care providers.
- Excellent communication skills (oral and written)
- Able to work as part of a team
- Able to demonstrate initiative and flexibility
- Able to work under pressure
Desirable criteria
- Willingness to undertake further education and training applicable to the role including diploma and degree level study.
- Working knowledge of CERNER
- Knowledge of Macmillan
- Knowledge and experience of office management, systems and practice
- Experience working in NHS acute trust and/ or multidisciplinary workforce
- Experience of cancer services
- Enthusiastic and willing to learn
- Minute taking
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £33,262 – £36,027 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 4d
Plenty of time to prepare a strong application.
Full advert · preview
Croydon Health Services NHS Trust
Macmillan Patient Support Officer
The closing date is 25 September 2026
Job summary
The Macmillan Nursing Support Team and the Macmillan Centre are looking for an experienced and dynamic new colleague to join our growing services supporting the people of Croydon affected by cancer.
The purpose of the role will be to support patients through their cancer pathway and beyond; to navigate the complex health and social care system during this time.
As a Macmillan Cancer Patient Support Officer, you will have direct contact with people affected by cancer, offering emotional, practical and financial information and support.
You will work flexibly, being visible and accessible to those who access the services. You will provide support face to face, over the phone, via email, letter and text.
Join us and we will provide a comprehensive induction programme, including, training and insight visits. We also fully support long term access to both in-house and external training. Supervision is fully supported and in addition to this you will have regular support sessions with the team and your peers.
We recognise that this can be an emotionally challenging role and we actively encourage access to wellbeing support sessions.
Main duties of the job
**Macmillan Patient Support Officer - Band 46 Months Fixed Term Contract (FTC) Fulltime, 37.
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