Digital Support Engineer
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Hours / week
- 37.5
- Posted
- 01/09/2026
- Closes
- 15/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role is for a motivated Digital Support Engineer to join the Digital Support team at Alder Hey Children's NHS Foundation Trust. The post holder will provide excellent customer service, support clinical teams and the Tech Bar with IT requirements, and maintain accurate records. The role requires demonstrable IT support experience and a customer-centric approach. Occasional work outside core hours and travel to community sites may be required.
Essential criteria
- Computer or related qualification at Diploma Level or equivalent experience
- Evidence of a commitment to ongoing professional development (CPD).
Desirable criteria
- NHS experience
- CompTIA A+ / Network+
- ITIL Foundation / Awareness
- Education and Training
- Computer or related qualification at Diploma Level or equivalent experience
- Evidence of a commitment to ongoing professional development (CPD).
- NHS experience
- CompTIA A+ / Network+
- ITIL Foundation / Awareness
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 2d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
Job summary
An exciting opportunity has arisen for a motivated, enthusiastic Digital Support Engineer with a passion for excellent customer service to join our Digital Support team at Alder Hey.
The ideal candidate will be courteous, professional and flexible to changes in working practices. A can-do, friendly, customer-centric disposition is essential.
The post will require demonstrable experience in an IT Support role to successfully support our Tech Bar and clinical teams with their Digital support requirements.
A current, valid driving licence would be desirable. The working hours are 37.5 per week at NHS Band 4.
Main duties of the job
The post holder will provide clear, concise updates on the progress of incidents and requests, act as a role model within the team by maintaining accurate records within incident worklogs, be communicative and work collaboratively with colleagues within Digital, and ensure users are provided with frequent updates on the status of their service request.
The post-holder may be required to work outside core operating hours on occasion to meet tight deadlines and attend community sites to provide local support.
This role will suit someone with a positive outlook, can-do attitude, proven technical ability, service desk experience and an enthusiasm for excellent customer service
Key Responsibilities
- Provide a friendly, professio
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