Single Point of Contact - Administrator
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 01/09/2026
- Closes
- 11/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role is for an administrator within the Barnet Single Point of Contact (SPOC) administrative team, supporting the 0-19 Children and Young People's Service. The post holder will be the first point of contact for parents, providing excellent administrative support to Health Visiting, School Nursing, and Safeguarding services. Key duties include answering calls, booking appointments, managing inboxes, and maintaining electronic patient records using systems like Rio. The position requires strong customer service skills, proficiency in Microsoft packages, and the ability to work effectively in a team.
Essential criteria
- Good literacy and numeracy, general education
- Education to NVQ3 in admin or equivalent combination of NVQ2, courses and experience.
- Ability to create and structure office systems e.g. Filing, stationery and equipment ordering
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently, self-motivated
- Good organisational skills, able to use own initiative to plan and prioritise own workload to meet deadlines
- Ability to work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing environment
- Ability to work autonomously and to Standard Operating Procedures
- Reliable, flexible and adaptable
- Creative and innovative
- Ability to stay calm and focused
- Understanding of the need for confidentiality
- Knowledge, Skills and Abilities
- Secretarial/administrative experience in an office environment
- Experience of working with the public in a customer service role
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
Desirable criteria
- Experience of working in a health care environment
- Understanding of using SystmOne / Rio
- Competent in the use of Microsoft office (e.g. Word, PowerPoint, Excel, and Outlook)
- Must have ability to build professional and personal credibility
- Must have ability to recognise own need for support and supervision
- Able to exercise initiative
- Self-motivated
- Work flexibly to address the needs of the service
- Education/Qualifications
- Good literacy and numeracy, general education
- Education to NVQ3 in admin or equivalent combination of NVQ2, courses and experience.
- Ability to create and structure office systems e.g. Filing, stationery and equipment ordering
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently, self-motivated
- Good organisational skills, able to use own initiative to plan and prioritise own workload to meet deadlines
- Ability to work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing environment
- Ability to work autonomously and to Standard Operating Procedures
- Reliable, flexible and adaptable
- Creative and innovative
- Ability to stay calm and focused
- Understanding of the need for confidentiality
- Knowledge, Skills and Abilities
- Secretarial/administrative experience in an office environment
- Experience of working with the public in a customer service role
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
- Experience of working in a health care environment
- Understanding of using SystmOne / Rio
- Competent in the use of Microsoft office (e.g. Word, PowerPoint, Excel, and Outlook)
- Must have ability to build professional and personal credibility
- Must have ability to recognise own need for support and supervision
- Able to exercise initiative
- Self-motivated
- Work flexibly to address the needs of the service
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £30,630 – £32,346 — outside the standard scale; check for HCAS/London weighting.
Posted 6d ago · Closes in 5d
Plenty of time to prepare a strong application.
Full advert · preview
Whittington Hospital NHS Trust
Single Point of Contact - [contact details removed]
The closing date is 11 September 2026
Job summary
*This vacancy will close early once we reach a set number of applicants. If you are interested in the post, we strongly encourage you to apply as soon as possible* We are pleased to offer an opportunity to join the Barnet 0 - 19 Children and Young People's Service during the ongoing transformation project to improve the service we provide to our community.
The successful candidate will join the Barnet Single Point of Contact (SPOC) administrative team. The post holder will work closely with the Health Visiting, School Nursing and Safeguarding services, providing an excellent administrative service and acting as the first contact for parents into the service.
The post holder will have previous experience of working in the provision of excellent customer care, including the maintenance of electronic records and be proficient using various Microsoft packages such as Excel, Word and Outlook. You should possess well-developed communication skills, work well within a team, be flexible and be able to multi task. Experience of working in an NHS environment would be desirable, though not essential.
The post holder will also register referrals, upload documents, book and reschedule appointments for all patients and deal with calls coming into t
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