Buyer & Customer Service
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time, Flexible working, Home or remote working
- Posted
- 10/09/2026
- Closes
- 17/09/2026
Sponsorship verdict
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Role summary
This role is for a driven and enthusiastic Buyer to join the Procurement department, which manages goods and services for all departments within the St George's University Hospitals NHS Foundation Trust. The Buyer will provide courteous service to customers, process requests for new products, assist in resolving pricing and invoice discrepancies, and perform routine clerical duties. The position involves responding to inquiries, handling complaints, and following up on customer needs while adhering to procurement processes and policies.
Key responsibilities
- Provide a courteous and helpful service to Service Customers to ensure appropriate, approved goods and services are obtained in a timely, efficient manner.
- Process departmental requests to add or introduce new products/items to item file.
- Inform IT Systems & Catalogue Manager of correct pricing on Product Master Files and assists in resolving any issues.
- Assist in resolving discrepancies related to receipt and return of goods related to procurement issues.
- Perform routine clerical duties such as filing, faxing, and answering phone calls concerning inquiries on order status of products.
- Respond promptly and courteously to department/ward/customer enquiries. Handles and resolves complaints in a professional manner.
Essential criteria
- GCSE Maths and English
- Completed or studying for Business Administration, Administration or a similar suitable course at Level 2
- Experience of working with computer packages i.e. Excel, Word.
- Good interpersonal skills necessary.
- Ability to establish and maintain rapport with employees
- Skills needed for non-complex calculations
- Excellent written and communication skills
- Working knowledge of the MS Office Suite and a willingness to learn new programs quickly.
- Good written and oral communication skills.
- Ability to time manage and prioritise own work.
- Good multi-tasking skills and highly organised.
- Ability to take initiative and seek solutions to problems encountered.
Desirable criteria
- Understanding of basic professional purchasing principles and procurement technology e.g. standing orders, acquired through NVQ level 3/Chartered Institute of Purchasing and Supply (CIPS) Foundation stage or equivalent experience
- Undergoes continuous professional development
- Previous work experience.
- experience in an administrative/office environment.
- Knowledge and experience of resolving invoice issues E.g. carriage issues, price discrepancies etc.
- Purchasing or Healthcare inventory management experience
- Experience of working in an NHS Trust.
- Agresso (or similar) Purchasing and Inventory Modules
- Reasonable standards of confidentiality
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £34,186 – £37,389 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
St George's University Hospitals NHS Foundation Trust
Buyer & Customer Service
The closing date is 17 September 2026
Job summary
We are looking for a driven and enthusiastic Buyer to join our team.
Role of the Department:
To act as the corporate business centre for South West London Procurement Partnership (SWLPP) and to advise/lead as the Centre of responsibility on all Procurement & Supply Chain activities for the single service. The Procurement department manages the provision of goods and services to all departments (clinical and non-clinical) on a daily basis, contracting for the provision with several thousand suppliers. In addition, the department liaises with Government Agencies and the European Union office of Member Governments for the contracting of goods and services.
The service operates as a commercial and financial steward managing non-payexpenditure and performs a strategic business management role in support of itsstakeholders Annual Business Plans.
Main duties of the job
Main Duties/Key Results Areas:
o Provide a courteous and helpful service to Service Customers to ensure appropriate, approved goods and services are obtained in a timely, efficient manner.
o Process departmental requests to add or introduce new products/items to item file.
o Inform IT Systems & Catalogue Manager of correct pricing on Product Master Files andassists in re
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