BUSINESS SUPPORT OFFICER
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 22/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
The Digital Services Business Support Officer provides comprehensive administrative, coordination, and information management support for Digital Services across the Trust. This role involves working on operational, governance, and project activities, liaising with staff, stakeholders, and suppliers to ensure efficient service functioning. The postholder will manage diaries, coordinate meetings, produce agendas and minutes, track actions, and handle document management and procurement administration.
Key responsibilities
- Support the delivery of Digital Services through comprehensive administrative, coordination and information management.
- Liaise with staff, stakeholders and suppliers to ensure efficient functioning of the service.
- Manage diaries and mailboxes, coordinate meetings, and produce agendas and minutes.
- Track actions, manage documents, perform data entry and reporting, and administer procurement.
- Contribute to the preparation, validation and management of information for operational reporting, audits, performance monitoring and governance.
- Act as a key point of contact for Digital Services, communicating effectively with staff, external organisations and suppliers.
Essential criteria
- oEducated to A Level standard, NVQ Level 4 or equivalent qualification and/or demonstrable experience in an administrative, business support or customer-focused environment.
Desirable criteria
- Educated to degree level or equivalent
- Microosoft 365, ECDL/ICDL or equivalent IT qualification
- PRINCE2 Foundation, project administration or other relevant project management qualification
- Training or qualifications relating to NHS administration, governance, procurement or project support
- Previous Experience
- Significant experience of providing comprehensive administrative and business support within a busy office, corporate or service environment
- Proven experience of managing and prioritising a varied workload, balancing competing deadlines and changing priorities
- Significant experience of coordinating meetings, maintaining action logs and supporting governance, operational or project-related activities
- Demonstrable experience of building effective working relationships and communicating with a wide range of stakeholders
- Significant experience of using digital systems and collaboration platforms to support information management, communication and operational delivery
- Significant experience of maintaining electronic records and document management systems in accordance with organisational procedures
- Practical experience of producing reports, management information and business documentation from a range of data and information sources
- Previous experience of working within a large, complex organisation, ideally within the NHS or healthcare sector
- Skills and Knowledge
- Significant experience of using Microsoft 365 applications, including Outlook, Teams, Word, Excel and PowerPoint
- Significant experience of coordinating meetings, managing diaries, administering shared mailboxes and supporting effective communication with a wide range of stakeholders using Outlook and Teams
- Significant experience of using SharePoint and other electronic document management systems to organise, maintain and retrieve information
- Significant experience of using Microsoft Teams, SharePoint and other digital systems to support document management, meeting administration, collaborative working and operational delivery
- Significant experience of supporting governance processes, including the preparation of agendas, distribution of papers, maintenance of action logs and production of meeting documentation
- Practical experience of tracking actions, maintaining logs and monitoring progress against agreed deadlines
- Practical experience of using Monday.com or similar project, workflow or task management systems
- Practical experience of maintaining SharePoint document libraries and structured electronic filing systems
- Good working knowledge of NHS governance, procurement and project management processes
- Practical experience of producing and presenting dashboards, performance reports and management information
- Education and Qualifications
- oEducated to A Level standard, NVQ Level 4 or equivalent qualification and/or demonstrable experience in an administrative, business support or customer-focused environment.
- Educated to degree level or equivalent
- Microosoft 365, ECDL/ICDL or equivalent IT qualification
- PRINCE2 Foundation, project administration or other relevant project management qualification
- Training or qualifications relating to NHS administration, governance, procurement or project support
- Previous Experience
- Significant experience of providing comprehensive administrative and business support within a busy office, corporate or service environment
- Proven experience of managing and prioritising a varied workload, balancing competing deadlines and changing priorities
- Significant experience of coordinating meetings, maintaining action logs and supporting governance, operational or project-related activities
- Demonstrable experience of building effective working relationships and communicating with a wide range of stakeholders
- Significant experience of using digital systems and collaboration platforms to support information management, communication and operational delivery
- Significant expe
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £34,186 – £37,389 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 6d
Plenty of time to prepare a strong application.
Full advert · preview
Central and North West London NHS Foundation Trust
BUSINESS SUPPORT OFFICER
The closing date is 28 September 2026
Job summary
The Digital Services Business Support Officer supports the delivery of Digital Services across the Trust through the provision of comprehensive administrative, coordination and information management support.
The role works across a broad range of operational, governance and project activities, liaising with staff, stakeholders and suppliers to ensure the efficient functioning of the service.
Main duties of the job
The postholder will support a range of departmental activities including diary and mailbox management, meeting coordination, production of agendas and minutes, action tracking, document management, data entry and reporting, procurement administration and the maintenance of digital records.
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. "Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you don't meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom
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