Hotel Front Office Host
At a glance
- Band
- Band 2
- Contract
- Permanent
- Pattern
- 36
- Hours / week
- 36
- Posted
- 03/09/2026
- Closes
- 17/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role is for a Hotel Front Office Host at the Golden Jubilee Conference Hotel, part of NHS Golden Jubilee. You will be the first point of contact for guests, patients, and visitors, providing a warm welcome and ensuring excellent customer service. Responsibilities include managing reception, reservations, switchboard, and guest services in a fast-paced hospitality environment. The position requires strong communication, IT skills, and the ability to work flexibly in a team.
Key responsibilities
- Providing a professional and comprehensive reception service to guests, patients, visitors and staff.
- Managing guest enquiries and providing advice on hotel services and local facilities.
- Operating the hotel switchboard and handling calls efficiently.
- Processing reservations, guest arrivals and departures.
- Maintaining accurate financial, billing and cash handling processes.
- Ensuring health, safety and security procedures are followed at all times.
Essential criteria
- Previous experience working within a hotel reception or similar environment.
- Excellent communication and customer care skills, including a professional telephone manner.
- Strong IT skills, including experience using Microsoft Office applications, email and internet systems.
- The ability to work both independently and as part of a team.
- Good organisational skills with a high level of accuracy and attention to detail.
- Excellent interpersonal skills with the ability to build positive relationships.
- Tact, diplomacy and discretion when dealing with confidential or sensitive matters.
- Flexibility to work a variety of shift patterns.
- The ability to remain calm and respond effectively during emergency situations.
Desirable criteria
- Experience of food and beverage service preparation
- Knowledge of GDPR and data protection requirements
- Knowledge of Glasgow and the surrounding areas
- A full UK driving licence
Useful to know
Agenda for Change 2024/25 pays Band 2 at £23,615 – £23,615 a year, across England.
This advert: £26,696 – £28,988 — outside the standard scale; check for HCAS/London weighting.
Posted 2d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
Apply for job
Job reference:
257306
Salary:
Band 2 (£26,696 - £28,988)
Job closing date:
17/09/2026
Job Type:
Administrative Services
Location:
Golden Jubilee Conference Hotel
Employment type:
Permanent
Hours Per Week:
36
Job posted date:
03/09/2026
Employer (NHS Board):
NHS Golden Jubilee
Department:
Hotel Front Office
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Job Advert
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About Us
At NHS Golden Jubilee University National Hospital, we're proud to play a key role in supporting NHS Scotland by delivering high-quality, person-centred care. Alongside our national hospital services, the Golden Jubilee Conference Hotel provides accommodation, hospitality and conference facilities for patients, visitors, delegates and healthcare professionals from across Scotland. Our commitment to exceptional customer service ensures every guest receives a welcoming and professional experience throughout their time with us.
We are currently recruiting for a Hotel Front Office Host to join our Hotel Front Office team. This is an exciting opportunity to be part of a busy, customer-focused environment where you will play a vital role in delivering outstanding service to guests, patients, visitors and staff.
About the Role
As a Hotel Front Office Host, you will
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