Patient Services Administrator-Ophthalmology
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 21/09/2026
- Closes
- 05/10/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves providing administrative and clerical support within the Ophthalmology department, specifically across Bookings, Waiting List, and Reception teams. You will be responsible for inviting patients for appointments, managing clinic schedules, and handling telephone queries. The position requires excellent communication and IT skills, along with the ability to maintain accurate patient records and use NHS systems like PAS and Choose and Book.
Key responsibilities
- Provide clerical support and technical assistance as a member of the administrative team.
- Invite patients for clinic sessions according to booking rules, offering choice of appointment dates and times.
- Receive and respond to telephone calls and queries from service users.
- Support the management of clinic schedules and ensure efficient operation of outpatient clinics.
- Confirm the validity and accuracy of patient demographics and update appropriate systems.
- Use the PAS system, Choose and Book software to receive and manage referrals, support choice offers and book appointments.
Essential criteria
- NVQ level 3 or equivalent
- Ability to work in a busy office Environment
- Keep accurate and complete records consistent with legislation, policy and procedures
- Good keyboard skills
- Excellent IT skills
- Communicate with a range of people on a range of matters in a form appropriate to them and the situation
- Assist with Improving communication
- Understanding of, and commitment to, equality, diversity and inclusion
- Role model our Trust values every day
Desirable criteria
- ECDL
- Experience of NHS patient records processes
- Understanding of NHS/ procedures
- Knowledge of NHS PAS systems
- Knowledge of Choice and waiting time targets
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
East and North Hertfordshire Teaching NHS Trust
Patient Services Administrator-Ophthalmology
The closing date is 05 October 2026
Job summary
We are recruiting for a Patient Services Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The Patient Service Administrator post is a varied role working within the Bookings, Waiting List and Reception teams.
You will need to be confident dealing with members of the public in both face to face and telephone situations.
At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
To be responsible for providing clerical support and technical assistance as a member of the administrative team
Inviting patients in chronological order for clinic sessions according to clinicians' booking rules and ensuring that patients are offered a choice of date and time of appointments which is convenient for them
To receive and respond to telephone calls and queries from service users
To support the management of clinic schedules and ensure that clinic administration is well organised to support the efficient operation of all outpatient clinics
Provide clerical support to clinicians
Communicate with a range
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