Digital Services Support Officer
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time, Flexible working
- Hours / week
- 18
- Posted
- 20/08/2026
- Closes
- 04/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
The Digital Services Support Officer provides administrative and operational support to the Trust's Digital Services function, ensuring efficient delivery of IT services. This role involves ServiceNow administration, IT hardware requests, procurement, asset management, and digital training coordination. The post holder acts as a key contact for staff, responding to enquiries and maintaining accurate records. They will support Digital systems and processes, working with various departments to contribute to service improvements. Excellent organisational, communication, and customer service skills are essential for this role.
Essential criteria
- GCSE-level English and Maths
- Evidence of basic IT literacy.
Desirable criteria
- Business Administration qualification (e.g. NVQ Level 2 or Level 3, or equivalent).
- Secretarial or Office Administration qualification
- Previous experience in an administrative or clerical role.
- Experience using Microsoft Office applications, including Word, Outlook and Excel.
- Experience of maintaining accurate records, data or information systems.
- Experience of dealing with enquiries from staff or customers, providing a professional and customer-focused service.
- Experience working within an NHS, healthcare, Digital or IT department.
- Experience of order processing, including knowledge of Oracle and iProc.
- Experience of using ServiceNow, ESR, or similar business and service management systems.
- GCSE-level English and Maths
- Evidence of basic IT literacy.
- Business Administration qualification (e.g. NVQ Level 2 or Level 3, or equivalent).
- Secretarial or Office Administration qualification
- Previous experience in an administrative or clerical role.
- Experience using Microsoft Office applications, including Word, Outlook and Excel.
- Experience of maintaining accurate records, data or information systems.
- Experience of dealing with enquiries from staff or customers, providing a professional and customer-focused service.
- Experience working within an NHS, healthcare, Digital or IT department.
- Experience of order processing, including knowledge of Oracle and iProc.
- Experience of using ServiceNow, ESR, or similar business and service management systems.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 10d ago · Closes in 6d
Plenty of time to prepare a strong application.
Full advert · preview
Job summary
The Digital Services Support Officer provides comprehensive administrative and operational support to the Trust's Digital Services function, helping to ensure the efficient delivery of Digital IT services across the organisation. The role supports a wide range of activities including ServiceNow administration, IT hardware requests, procurement, asset management, digital training coordination, record management and general office administration. The post holder acts as a key point of contact for staff, responding to enquiries, maintaining accurate records and supporting Digital systems and processes in line with Trust policies. Working closely with colleagues across Digital, Procurement, Finance and other departments, they contribute to service improvements, support meetings and reporting, and help ensure the smooth day-to-day operation of Digital Services. The role requires excellent organisational, communication and customer service skills, together with a proactive approach to delivering high-quality administrative support within a busy NHS Digital environment.
This is a part time role, 18 hours a week Monday to Friday, ideally 3 full days but open to discuss flexible working days.
Main duties of the job
The Digital Services Support Officer provides administrative and operational support to the Trust's Digital Services function, ensuring the efficient deli
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