Medical Secretary, ENT, Maxillo Facial
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 17/08/2026
- Closes
- 31/08/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
“Please be advised that sponsorship is not eligible for this post.”Quoted verbatim from the source advert
Role summary
This role provides a specialised, comprehensive, and confidential patient-centred clinical administration and secretarial service to the Surgical Services team. The post holder will act as a senior point of contact, managing enquiries and ensuring all clinical documentation is up-to-date and available. They will also be responsible for the effective organisation of patients under the consultant's care, collaborating with various teams to ensure a seamless elective care pathway.
Key responsibilities
- Act as a senior point of contact to manage and resolve enquiries effectively and promptly.
- Ensure all clinical documentation is up-to-date, orderly, and available for clinical decisions.
- Organise patients under the consultant's care in accordance with local and national policies and targets.
- Maintain an efficient office management system, including managing schedules, meetings, and correspondence.
- Support team members by demonstrating practices, providing training, and offering cross-cover.
- Provide oversight to Support Secretaries for administrative activities like patient bookings and typing.
Essential criteria
- ECDL or Equivalent experience
- NVQ3 in Administration or equivalent
- Key skills level 2 in literacy or equivalent
- Experience at secretary level or trainee secretary level
- Decision making and resolving complex work related issues
- Thorough working in knowledge of Microsoft packages i.e. Outlook, Word and Excel.
- Excellent understanding of general office working procedures
- Excellent organization skills
- Good Presentation skills
- Able to supervise support staff on a daily basis
- Sound decision making
- Excellent level of verbal and written communication
- Able to demonstrate good persuasion and influencing skills
- Able to use judgement and initiative provide information and support
- Able to apply tact and sensitivity to establish trust and confidence
- Empathetic approach to managing and resolving enquiries.
- Able to manage difficult and distressing situations effectively.
- Able to analyze problems and initiate appropriate solutions effectively
- Able to compose and transcribe minutes, correspondence, and reports.
- Must be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below)
- Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
Desirable criteria
- Experience in a customer facing role
- Awareness of current issues within the NHS.
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 13d ago · Closes in 2d
Applications close soon — apply now if this is a fit.
Full advert · preview
Job summary
To provide a specialised, comprehensive and confidential patient centred clinical administration and secretarial service to the Surgical Services team in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the specialism for patients.
_Please be advised that sponsorship is not eligible for this post._
_Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested._
Main duties of the job
- To act as a senior point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.
- To ensure, wherever possible, that all clinical documentation is up to date, in an orderly fashion and available whenever clinical decisions are being made, reporting exceptional circumstances where necessary. This will require effective collaboration with all relevant personnel to maintain an efficient administrative system; prompt transcription, manipulation and distribution of appropriate correspondence.
- To ensure the effective organisation of all patients under the care of the consultant and his/her team in accordance with Loc
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