Cancer Support Worker
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time, Part-time, Job share
- Posted
- 11/09/2026
- Closes
- 25/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role is for a Macmillan Cancer Support & Information Support Worker based at The Lodge Cancer Support and Information Centre. The post involves providing advice and support to cancer patients and their carers from diagnosis through treatment, including assessing holistic needs and care planning. It requires signposting to appropriate services and managing variable workloads, while also contributing to service development. The role is patient, carer, and public-facing, requiring strong communication and organisational skills.
Essential criteria
- NVQ Level 3 in health & Social Care
- oDirect patient care. Experience of working in clinics and/or inpatient setting
- oKnowledge and/or experience of working directly with people with cancer
- oAdministrative and organisational experience
- oAbility to support and communicate virtually
- oExperience of dealing with routine and complex problems and escalation
- oProviding emotional support at Level 1 and 2.
- oExcellent communication skills. Able to learn and assimilate information quickly
- oProven ability to work to deadlines, prioritise and multitask
- oTo have awareness of limitations and boundaries
Desirable criteria
- oDiploma or equivalent appropriate qualification, e.g. foundation degree
- oCourses/further study attended to demonstrate evidence of personal development
- oProficient in the use of hospital computerised patient systems EPIC
- oEvidence of using Microsoft Teams by way of supporting patients
- oKnowledge and/or experience of the Holistic Needs Assessment
- oLevel 2 Psychological skills training
- oExperience of coaching/counselling
- oExperience in systems such as Microsoft office, Microsoft Teams, & EPIC
- oAdvanced communication skills
- NVQ Level 3 in health & Social Care
- oDirect patient care. Experience of working in clinics and/or inpatient setting
- oKnowledge and/or experience of working directly with people with cancer
- oAdministrative and organisational experience
- oAbility to support and communicate virtually
- oExperience of dealing with routine and complex problems and escalation
- oProviding emotional support at Level 1 and 2.
- oExcellent communication skills. Able to learn and assimilate information quickly
- oProven ability to work to deadlines, prioritise and multitask
- oTo have awareness of limitations and boundaries
- oDiploma or equivalent appropriate qualification, e.g. foundation degree
- oCourses/further study attended to demonstrate evidence of personal development
- oProficient in the use of hospital computerised patient systems EPIC
- oEvidence of using Microsoft Teams by way of supporting patients
- oKnowledge and/or experience of the Holistic Needs Assessment
- oLevel 2 Psychological skills training
- oExperience of coaching/counselling
- oExperience in systems such as Microsoft office, Microsoft Teams, & EPIC
- oAdvanced communication skills
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Torbay and South Devon NHS Foundation Trust
Cancer Support Worker
The closing date is 25 September 2026
Job summary
Macmillan Cancer Support & Information Support Worker will be based at The Lodge Cancer Support and Information Centre. This role will provide advice and support during each patient's acute phase of treatment, from diagnosis to end of treatment, with the responsibility to refer on to our primary care and community services thereafter to deliver personalised care for all.
The post is patient, carer and public facing; much of the role will entail assessing holistic needs and care planning to provide direct information and support, or signposting to appropriate supportive services. Due to the drop-in nature of the service workloads can be variable and demanding, requiring the ability to prioritise and manage multiple tasks at times whilst being proactive in-service development at quieter times.
Main duties of the job
- To provide general, specific and specialist information and support about cancer and cancer services, to ensure patients are signposted at all times during their treatment and beyond.
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- Provide information and support for people living with and beyond their cancer diagnosis.
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- Provide information and support for people with non-complex care needs.
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- To engage with the community services in line with the Peronalised Care Agenda
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