Emergency Medical Advisor (999 Call Handler) Lincoln
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 11/09/2026
- Closes
- 13/09/2026
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Role summary
This role is for a 999 Call Handler (Emergency Medical Advisor) based in Lincoln, initially at Band 3 and progressing to Band 4 as an Emergency Medical Advisor Mentor after 13 months. You will handle emergency and urgent calls, prioritising them and providing pre-arrival advice. The position involves working shifts up to 12 hours, including nights, weekends, and public holidays, in a pressurised environment. Training is provided, and there are opportunities for continuous professional development and career progression within the ambulance service.
Essential criteria
- 3 GCSE's (or equivalent e.g. Level 2 qualification) including English (Grade C / 4 or above) or can demonstrate equivalent relevant experience
- Experience of working with computers
- Experience of working with the general public
- Displays an ability to pay attention to detail
- Excellent interpersonal skills
- Excellent communication skills
- Qualifications and Experience
- 3 GCSE's (or equivalent e.g. Level 2 qualification) including English (Grade C / 4 or above) or can demonstrate equivalent relevant experience
- Experience of working with computers
- Experience of working with the general public
- Displays an ability to pay attention to detail
- Excellent interpersonal skills
- Excellent communication skills
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 2d
Plenty of time to prepare a strong application.
Full advert · preview
East Midlands Ambulance Service NHS Trust
Emergency Medical Advisor (999 Call Handler) Lincoln
The closing date is 13 September 2026
Job summary
999 call handler (Emergency Medical Advisor) progressing to an Emergency Medical Advisor Mentor
You will commence as a band 3 'Emergency Medical Advisor' trained to take 999 calls. After successfully completing your probation you will progress to the band 4 'Emergency Medical Advisor Mentor' in your 13th month with us. As a Emergency Medical Advisor Mentor you will be trained to provide mentoring to new call handlers, including carrying out call handler assessments and providing reports/feedback as required.
Salary includes an example average unsocial enhancement. Unsocial enhancements will vary month to month. Should you work an alternative shift pattern, unsocial hours enhancements may vary further.
Why be a 999 call handler for East Midlands Ambulance Service?
Working for us is an experience like no other, it's a great privilege not only will you save lives, you will also bring new life into the world and provide support at a persons time of need.
Save and Change lives with a career in the ambulance service; an ambulance service career is much more than "flashing blue lights"! You will make a difference every day to patients in emergency and non-emergency situations.
You will have countless opportunities to prog
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