Band 4 ED Flow Co-Ordinator
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time, Flexible working
- Posted
- 19/08/2026
- Closes
- 01/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
The Patient Flow Co-ordinator will provide high-quality administrative and coordination services within the Emergency Department. This role supports the safe and timely movement of patients through their emergency care pathway, ensuring national and local standards are met. The post holder will liaise with clinical and operational teams, attend departmental handovers, and manage patient flow, escalation, and data. They will work a rotational shift pattern covering a 24/7 service.
Essential criteria
- \*Good General Education (e.g., GCSE English and Maths A-C GCSE LEVEL 9-4
- \*Knowledge to NVQ Level 3 in Business Administration or equivalent, plus additional knowledge acquired through experience or completion of short courses to diploma level.
- \*Experience in the provision of administrative support to the management of patients/ or patient facing role in an NHS provider organisation.
- \*Experience of multidisciplinary working/ liaison within an acute NHS provider organisation.
- \*Experience in being the point of contact for enquiries from external/ internal users/ patients and families.
- \*Can demonstrate the use of judgement and assessment of situations where there is more than one solution to an issue.
- \*Can demonstrate ability to deal with routine and non -- routine and unpredictable workload.
- \*Understanding of the scope of the role in context of the team and the organisation, and how the role may contribute to service development.
- \*Knowledge of administrative procedures including NHS IT systems which contains patient information i.e. PAS
- \*Knowledge of clinical terminology and patient flow within an acute hospital setting.
- \*Can demonstrate knowledge of Data protection in relation to the role applied for.
Desirable criteria
- \*Able to work to a high level of accuracy consistently, producing written reports/ information to inform service provision.
- Additional Criteria
- \*Well-rounded communication skills
- \*Good command of written/ spoken English
- \*Good standard IT/keyboard skills
- \*Polite telephone skills/ manner
- \*Can understand / comprehend and communicate factual information to a range of people.
- \*Able to work to a high level of accuracy consistently, producing
- \*written reports / information to inform service provision
- \*Able to deal with visitors and contacts in a courteous and professional manner.
- \*Good IT/ keyboard skills with the ability to update and maintain information held with IT/ administrative systems.
- \*Good organisational and planning skills, confident in time management an ability to prioritise own workload and use initiative.
- \*Can organise complex activities which require collating and utilising information from a number of sources.
- \*Ability to work in a challenging and busy environment where situations may change during the course of a day or in a short period of time.
- \*Well-developed negotiation skills.
- \*Can demonstrate tenacity and compassion when dealing with sensitive and complex issues.
- \*Reliable/ punctual and approachable.
- \*Courteous, respectful, and helpful at all times.
- \*Ability to work on own initiative.
- \*Ability to move between sites working as required for internal/ Trust meetings/ business as required.
- \*Good General Education (e.g., GCSE English and Maths A-C GCSE LEVEL 9-4
- \*Knowledge to NVQ Level 3 in Business Administration or equivalent, plus additional knowledge acquired through experience or completion of short courses to diploma level.
- \*Experience in the provision of administrative support to the management of patients/ or patient facing role in an NHS provider organisation.
- \*Experience of multidisciplinary working/ liaison within an acute NHS provider organisation.
- \*Experience in being the point of contact for enquiries from external/ internal users/ patients and families.
- \*Can demonstrate the use of judgement and assessment of situations where there is more than one solution to an issue.
- \*Can demonstrate ability to deal with routine and non -- routine and unpredictable workload.
- \*Understanding of the scope of the role in context of the team and the organisation, and how the role may contribute to service development.
- \*Knowledge of administrative procedures including NHS IT systems which contains patient information i.e. PAS
- \*Knowledge of clinical terminology and patient flow within an acute hospital setting.
- \*Can demonstrate knowledge of Data protection in relation to the role applied for.
- \*Able to work to a high level of accuracy consistently, producing written reports/ information to inform service provision.
- Additional Criteria
- \*Well-rounded communication skills
- \*Good command of written/ spoken English
- \*Good standard IT/keyboard skills
- \*Polite telephone skills/ manner
- \*Can understand / comprehend and communicate factual information to a range of people.
- \*Able to work to a high level of accuracy consistently, producing
- \*written reports / information to inform service provision
- \*Able to deal with visitors and contacts in a courteous and professional manner.
- \*Good IT/ keyboard skills with the ability to update and maintain information held with IT/ administrative systems.
- \*Good organisational and planning skills, confident in time management an ability to prioritise own workload and use initiative.
- \*Can organise complex activities which require collating and utilising information from a number of sources.
- \*Ability to work in a challenging and busy environment where situations may change during the course of a day or in a short period of time.
- \*Well-developed negotiation skills.
- \*Can demonstrate tenacity and compassion when dealing with sensitive and complex issues.
- \*Reliable/ pun
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 11d ago · Closes in 3d
Applications close soon — apply now if this is a fit.
Full advert · preview
Job summary
The Patient Flow Co-ordinator will provide a comprehensive, high-quality administrative and coordination service within the Emergency Department, supporting the safe, effective and timely movement of patients through all stages of their emergency care pathway and ensure that national and local standards are met, including the 4-hour performance target and ambulance handover times. They will liaise closely with clinical, operational and site management colleagues to ensure that patient flow, escalation and data management processes are delivered to a consistently high standard.
The role requires attendance at departmental handovers and safety huddles to gather and share information that enables informed operational decisions regarding patient flow, escalation and performance management.
They will be expected to exercise initiative, sound judgement and effective communication skills, using acquired knowledge of emergency pathways and Trust policies while maintaining strict confidentiality. They will provide a professional, compassionate point of contact for patients, relatives and staff, often in a challenging and fast-paced environment.
The post holder will work an agreed rotational shift pattern, providing cover over a 24 hour, 7-day service, including weekends and bank holidays as required to meet service needs.
Main duties of the job
\\* Maintain accurat
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