Senior Service Designer
At a glance
- Band
- Band 7
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 22/09/2026
- Closes
- 06/10/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role involves leading service design activities for a national transformation programme focused on weight management services in Wales. The Senior Service Designer will work in a multidisciplinary team to improve services, ensuring they are accessible, inclusive, and user-centred. Responsibilities include understanding user needs, mapping journeys, facilitating collaboration, and championing accessibility. This is an opportunity to influence the design and delivery of health services across Wales.
Essential criteria
- Educated to post-graduate level (or equivalent qualification / experience in an associated professional field)
- Practical experience, working at this level, across the range of work procedures and practices.
- Evidence of continuous professional development.
Desirable criteria
- FEDIP Practitioner, or equivalent recognised Intermediate Professional qualification.
- Theoretical and specialist knowledge gained with the following certifications (or equivalent): o CUA - Certified Usability Analyst.
- Knowledge and Experience
- Experience of working in a similar role as a confident and competent designer, developing designs based on evidence of user needs and organisational outcomes.
- Experience of interpreting evidence-based research and incorporating this into your work.
- Experience of meeting performance targets and coaching and mentoring others to improve performance.
- Familiar with graphical human/computer interfaces that facilitate effective communication between human operator and computer.
- Aware of applying relevant standards, practices, codes, and assessment and certification programmes to the specific organisation or business domain.
- Familiar with iterative methods and techniques to allocate and optimise the division of functions between the human, machine and organisational elements of IT systems, and the functions themselves in terms of ergonomic impact.
- Familiar with systematic and iterative design of the physical and cognitive interfaces, to create an effective user experience in a software system, product or service, with attention paid to variety of locations and access devices employed by users.
- Knowledge and understanding of the brand image and personality of the organisation's products and/or services and the overall culture and personality of the work environment.
- Skills and Attributes
- Teamwork skills in working collaboratively with others to achieve a common goal.
- Written and Verbal Expression Skills to communicate effectively, both verbally and in writing, such as reports and via emails.
- Creativity skills in taking innovative approaches to problem solving and/or devising inventive and creative solutions.
- Attention to detail skills to ensure accuracy and high-quality standards in given tasks, to ensure deliverables are accurate and complete.
- Interacting with people skills in establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures.
- Adaptability Skills to adapt style and approach and to meet the needs of different audiences.
- Other
- Commitment to supporting the organisation's mission to encourage and embrace diversity and inclusion across the NHS.
- A flexible approach to work in a hybrid working environment.
- Travel throughout Wales between sites, as required by the job.
- Standard keyboard skills
- Welsh language skills are desirable levels 1 or above in understanding, speaking, reading and writing in Welsh
- Knowledge of NHS Wales or the Health sector
- Educated to post-graduate level (or equivalent qualification / experience in an associated professional field)
- Practical experience, working at this level, across the range of work procedures and practices.
- Evidence of continuous professional development.
- FEDIP Practitioner, or equivalent recognised Intermediate Professional qualification.
- Theoretical and specialist knowledge gained with the following certifications (or equivalent): o CUA - Certified Usability Analyst.
- Knowledge and Experience
- Experience of working in a similar role as a confident and competent designer, developing designs based on evidence of user needs and organisational outcomes.
- Experience of interpreting evidence-based research and incorporating this into your work.
- Experience of meeting performance targets and coaching and mentoring others to improve performance.
- Familiar with graphical human/computer interfaces that facilitate effective communication between human operator and computer.
- Aware of applying relevant standards, practices, codes, and assessment and certification programmes to the specific organisation or business domain.
- Fami
Useful to know
Agenda for Change 2024/25 pays Band 7 at £46,148 – £52,809 a year, across England.
This advert: £50,129 – £57,365 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Public Health Wales
Senior Service Designer
The closing date is 06 October 2026
Job summary
Help shape the future of weight management services in Wales.
We're looking for a Senior Service Designer to join a national transformation programme supporting the delivery of Healthy Weight: Healthy Wales and MyPath Cymru. You'll work as part of a multidisciplinary team alongside user researchers, content designers, interaction designers, clinicians, digital specialists and programme colleagues to design and improve services that are accessible, inclusive and centred on people's needs.
This is an opportunity to influence how weight management services are designed and delivered across Wales. You'll use evidence, insight and collaboration to understand complex challenges, identify opportunities for improvement and help create services that work better for the people who use them and the teams who deliver them.
Main duties of the job
- Lead service design activities across complex programmes and service journeys, ensuring solutions are grounded in user needs and organisational outcomes.
- Work closely with user researchers and other disciplines to understand people's experiences, identify opportunities and shape service improvements.
- Map and improve end-to-end journeys across digital, community and clinical services.
- Use service maps, workshops, prototypes and o
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