Administration Officer
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Hours / week
- 37.5
- Posted
- 15/09/2026
- Closes
- 29/09/2026
Sponsorship verdict
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The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This is a full-time Administration Officer role within Older People's Services at St Nicholas Hospital. The post-holder will be part of an admin team supporting a multi-disciplinary clinical team. Duties include processing referrals, maintaining electronic patient records, diary management, typing clinical letters, and minuting meetings. Excellent organisational and communication skills, along with extensive Microsoft package experience, are essential. The role requires providing high-quality administrative support and excellent customer service.
Key responsibilities
- Process referrals into the service.
- Maintain an electronic patient record system.
- Manage diaries and schedules.
- Type clinical letters and reports.
- Minute meetings.
- Perform general administrative duties.
- Facilitate excellent customer service and deal with service users face to face and on the telephone.
Essential criteria
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including Word, Outlook and Excel
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
- Excellent communication and interpersonal skills, both verbal and written
- Minute taking skills
- Good organisational and planning skills
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
Desirable criteria
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
- Experience in processing CPA, Mental Health Act and Safeguarding documentation
- Experience using stock ordering systems and petty cash systems
- Experience of working with medical records filing systems
- Shorthand skills
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Administration Officer
The closing date is 29 September 2026
Job summary
Applications are invited from suitably qualified and experienced candidates for a full-time Administration Officer to work within Older People's Services based at St Nicholas Hospital, Gosforth, Newcastle upon Tyne.
This is a very busy service and the post-holder is part of an admin team which supports the multi-disciplinary clinical team. Duties will include processing referrals into the service, maintaining an electronic patient record system, maintaining spreadsheets, diary management, typing clinical letters and reports and minuting meetings as well as other general office duties. A proven high level of organisational and excellent communication skills, both written and verbal, along with extensive experience of Microsoft packages are required.
The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone and carry out duties as assigned to them by the Administration Team Lead / Administration Manager / Team Manager to ensure a comprehensive, high quality administrative service to the team at all times. Candidates must be adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Admi
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