Healthcare Support Worker, Higher Level or Senior
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 09/09/2026
- Closes
- 23/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role is for a Healthcare Support Worker within the Sexual Health and HIV team. The successful candidate will provide nursing, phlebotomy, administrative, and general clinical assistance. They will work under the direct supervision of a registered nurse, adhering to established guidelines and protocols. The position involves liaising closely with the Lead Nurses for Sexual Health.
Essential criteria
- Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
- Able to follow instructions and complete assigned tasks.
- Able to deal with the public in person and on the phone
- Able to support and reassure patients/carers in distress
- Understands importance of maintaining confidentiality
- Skills and Abilities
- Able to summon help in an emergency
- Able to report risk issues to manager
- [contact details removed] out administrative and clerical duties appropriate to the work area
- Able to pass on ideas to manager on improvement of services
- Able to maintain resources efficiently and effectively
- Able to report problems as they arise and solve them where possible
- Knowledge and understanding of the importance of equal opportunities
- Demonstrates understanding of importance of maintaining privacy and dignity and confidentiality
- Able to alert trained staff of change in patient's condition
- Demonstrates attention to detail, in preparation to carry out tasks
- Demonstrates compassion for patients
- Able to assist with essential care for patients as directed
- Able to record routine observations after training
- Able to use designated medical devices after training
- Able to carry out clinical procedures as required
- Able to use a computer/ learn how to use a computer to record information
- Able to input and retrieve data/information safely and correctly
Desirable criteria
- Understands the importance of health promotion
- Experience in carrying out assigned duties/assisting qualified staff after training
- Working in a Health Care or related setting
- Working in a team
- Good standard of written and spoken English
- Phlebotomy experience
- Knowledge and Qualifications
- Working towards/completed care certificate
- Vocational Level 2 in health or equivalent relevant experience
- Be willing to undertake level 2 functional skills
- Basic awareness of current Sexual Health & HIV issues
- Personal and People Development
- Willing to produce a personal development plan with manager
- [contact details removed] self & undertake in-house study
- Demonstrates understanding of own role within the team as per JD
- Communication
- Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
- Able to follow instructions and complete assigned tasks.
- Able to deal with the public in person and on the phone
- Able to support and reassure patients/carers in distress
- Understands importance of maintaining confidentiality
- Skills and Abilities
- Able to summon help in an emergency
- Able to report risk issues to manager
- [contact details removed] out administrative and clerical duties appropriate to the work area
- Able to pass on ideas to manager on improvement of services
- Able to maintain resources efficiently and effectively
- Able to report problems as they arise and solve them where possible
- Knowledge and understanding of the importance of equal opportunities
- Demonstrates understanding of importance of maintaining privacy and dignity and confidentiality
- Able to alert trained staff of change in patient's condition
- Demonstrates attention to detail, in preparation to carry out tasks
- Demonstrates compassion for patients
- Able to assist with essential care for patients as directed
- Able to record routine observations after training
- Able to use designated medical devices after training
- Able to carry out clinical procedures as required
- Able to use a computer/ learn how to use a computer to record information
- Able to input and retrieve data/information safely and correctly
- Understands the importance of health promotion
- Experience in carrying out assigned duties/assisting qualified staff after training
- Working in a Health Care or related setting
- Working in a team
- Good standard of written and spoken English
- Phlebotomy experience
- Knowledge and Qualifications
- Working towards/completed care certificate
- Vocational Level 2 in health or equivalent relevant experience
- Be willing to undertake level 2 functional skills
- Basic awareness of current Sexual Health & HIV issues
- Personal and People Development
- Willing to produce a personal development plan with manager
- [contact details removed] self & undertake in-house study
- Demonstrates understanding of own role within the team as per JD
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £30,630 – £32,346 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Croydon Health Services NHS Trust
Healthcare Support Worker, Higher Level or Senior
The closing date is 23 September 2026
Job summary
This is an exciting opportunity to join the Sexual Health and HIV team.
The Healthcare Support Worker (HSW) will offer nursing, phlebotomy, administrative and general clinical assistance to the Sexual Health and HIV team.
The HSW will liaise closely with and report directly to the Lead Nurses for Sexual Health. The HSW will work under the direct supervision of a first level registered nurse and within guidelines and protocols.
Please Note:
We are currently unable to provide visa sponsorship for this role. Applicants who already hold a visa that allows them to work in the UK are welcome to apply. However, the Trust will not be able to offer sponsorship once that visa expires. For induction, training and operational reasons, applicants must also have at least 12 months remaining on their visa at the start of employment.
Main duties of the job
Summary of main duties and responsibilities
- Knowledge of HIV and Sexual Health:
- To have an appropriate knowledge of HIV and Sexual Health, and the treatment and management of these conditions.
- To promote a sensitive and caring approach to patient, visitors and colleagues.
- Refer on to senior nursing/medical team any significant clinical issues/unwell patients.
- To b
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