Complaint Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 14/09/2026
- Closes
- 22/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role provides efficient administrative support to the Trust's complaints service. The administrator will be responsible for receiving, recording, monitoring, and coordinating complaints. Key duties include ensuring accurate records, timely communication, compliance with NHS complaints standards, and appropriate escalation of risks and delays. The role acts as a first point of contact for complainants and liaises with various teams to gather information for investigations.
Key responsibilities
- Receiving, logging and tracking complaints, concerns and enquiries on the Trust's complaints management system.
- Acting as a first point of contact for complainants, patients, relatives and staff, handling enquiries professionally and sensitively.
- Preparing and issuing routine correspondence, acknowledgements and requests for information.
- Monitoring complaint deadlines and ensuring complainants are kept informed of progress.
- Liaising with clinical and non-clinical teams to obtain information required to support complaint investigations.
- Maintaining accurate records, databases and electronic filing systems to support governance and reporting requirements.
Essential criteria
- Evidence of a good standard of written English appropriate to the role
- A complete and accurate application
- Suitability for role evidenced in supporting statement
- Evidence of essential experience for role
- Meet the essential education/qualifications required for the role
- Hold the necessary mandatory professional/clinical registration
- Evidence of the Trust values and behaviours
- Evidence of any other essential criteria outlined in the person specification
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £10,304 – £10,990 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 8d
Plenty of time to prepare a strong application.
Full advert · preview
Surrey and Sussex Healthcare NHS Trust
Complaint Administrator
The closing date is 22 September 2026
Job summary
To provide efficient administrative support to the Trust's complaints service by receiving, recording, monitoring and coordinating complaints, ensuring accurate records, timely communication, compliance with NHS complaints standards and appropriate escalation of risks and delays
Main duties of the job
The Complaints Administrator provides administrative support to the Trust's complaints service, ensuring complaints and concerns are managed efficiently, accurately and within agreed timescales.
Key duties include:
- Receiving, logging and tracking complaints, concerns and enquiries on the Trust's complaints management system.
- Acting as a first point of contact for complainants, patients, relatives and staff, handling enquiries professionally and sensitively
- Preparing and issuing routine correspondence, acknowledgements and requests for information.
- Monitoring complaint deadlines and ensuring complainants are kept informed of progress where investigations are delayed.
- Liaising with clinical and non-clinical teams to obtain information required to support complaint investigations
- Ensuring appropriate consent is obtained and recorded before confidential information is shared.
- Maintaining accurate records, databases and electronic
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