Non Emergency Patient Transport Dispatcher
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Flexible working
- Hours / week
- 37.5
- Posted
- 09/09/2026
- Closes
- 23/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves dispatching non-emergency patient transport, ensuring patients are transported safely and punctually to appointments. You will coordinate journeys using live mapping systems, communicate with crews, healthcare professionals, and patients, and respond to changes in transport requirements. The position requires strong decision-making skills in a fast-paced environment to support the smooth running of the service.
Key responsibilities
- Prioritise, allocate and dispatch patient journeys to ensure appointment times are met.
- Use live mapping and patient transport systems to manage real-time patient activity and vehicle availability.
- Communicate clearly and professionally with NEPTS crews, call handlers, healthcare professionals, patients and relatives.
- Respond to changes in patient transport requirements and adjust resources accordingly.
- Support operational staff by providing accurate journey information and resolving issues such as delays or vehicle breakdowns.
- Monitor workloads throughout the shift and ensure crews have all planned work.
Essential criteria
- GCSE English / Maths and ICT or equivalent at grade 4 or above.
- Previous customer service experience.
- Geographical knowledge of SCAS commercial areas.
- Experience of working in a busy office environment.
- Skilled use in all latest Windows and Microsoft software e.g. operating systems and Word, Excel
- Ability to effectively prioritise own workload.
- Ability to escalate problems / enquiries as necessary.
- Ability to work under own initiative and think constructively under pressure.
- Good communication skills, confident telephone manner.
- Team Player.
- Problem solving. Decision making.
- Good attention to detail.
Desirable criteria
- NVQ 3 in Customer Service, or equivalent.
- Logistical background.
- Radio communication experience.
- Map reading skills.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
South Central Ambulance Service NHS Foundation Trust
Non Emergency Patient Transport Dispatcher
The closing date is 23 September 2026
Job summary
About the Role
South Central Ambulance Service (SCAS) is seeking motivated and organised individuals to join our Non-Emergency Patient Transport Service (NEPTS) Contact Centre as a PTS Dispatcher . This is a vital role ensuring our patients are transported safely, punctually and with dignity to their healthcare appointments.
You will work in a fast-paced environment where excellent communication, effective coordination and strong decision-making skills are essential. As the main point of contact for our NEPTS operational staff, you will help deliver a high-quality patient experience while supporting the smooth running of our service.
Main duties of the job
Key Responsibilities:
As a PTS Dispatcher, you will:
- Prioritise, allocate and dispatch patient journeys to ensure appointment times are met.
- Use live mapping and patient transport systems to manage real-time patient activity and vehicle availability.
- Communicate clearly and professionally with NEPTS crews, call handlers, healthcare professionals, patients and relatives.
- Respond to changes in patient transport requirements and adjust resources accordingly.
- Support operational staff by providing accurate journey information and resolving issue
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