Band 5 Patient Experience Officer - Patient Experience
At a glance
- Band
- Band 5
- Contract
- Fixed-term
- Pattern
- Full-time, Flexible working
- Posted
- 15/09/2026
- Closes
- 23/09/2026
Sponsorship verdict
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The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves joining the Patient Experience Team to ensure patient voices are central to service improvements. You will report to the Patient Experience Manager and play a key part in the Real-Time Patient Feedback Pilot. The position requires empathetic engagement, confident stakeholder management, data analysis, collaboration, and communication skills to enhance patient experience across the organisation.
Essential criteria
- GCSE in Maths and English (Grade C/4 or above).
- Degree level qualification or equivalent experience.
Desirable criteria
- Evidence of continued development/qualification in customer service.
- Professional management qualification.
- Engaging and involving colleagues, stakeholders and members of the public.
- Evidence of continued development particularly in customer service.
- Coordinating patient and public involvement activities, including co-production.
- Managing projects within deadlines.
- Organising and planning meetings and events.
- Taking comprehensive accurate minutes.
- Developing administrative processes.
- Line management experience.
- Analysing information and producing and presenting reports.
- Experience of working within a large organisation.
- Awareness of safeguarding guidelines.
- Additional Criteria
- Able to exercise initiative, work independently and identify opportunities for improving systems and ways of working.
- Good time management and a flexible willing attitude to work.
- Ability to work across boundaries, integrating with multidisciplinary staff in relation to arranging meetings and formulating responses.
- Empathetic, caring attitude towards patients and their carer's, relatives and representatives.
- Professional attitude to work, diplomatic and calm under pressure.
- Professional personal appearance.
- Pleasant, courteous and approachable.
- Confident.
- Will be required to travel to a range of locations.
- May be some weekend and evening work to attend Patient & Public Involvement meetings/events.
- Marketing skills
- GCSE in Maths and English (Grade C/4 or above).
- Degree level qualification or equivalent experience.
- Evidence of continued development/qualification in customer service.
- Professional management qualification.
- Engaging and involving colleagues, stakeholders and members of the public.
- Evidence of continued development particularly in customer service.
- Coordinating patient and public involvement activities, including co-production.
- Managing projects within deadlines.
- Organising and planning meetings and events.
- Taking comprehensive accurate minutes.
- Developing administrative processes.
- Line management experience.
- Analysing information and producing and presenting reports.
- Experience of working within a large organisation.
- Awareness of safeguarding guidelines.
- Additional Criteria
- Able to exercise initiative, work independently and identify opportunities for improving systems and ways of working.
- Good time management and a flexible willing attitude to work.
- Ability to work across boundaries, integrating with multidisciplinary staff in relation to arranging meetings and formulating responses.
- Empathetic, caring attitude towards patients and their carer's, relatives and representatives.
- Professional attitude to work, diplomatic and calm under pressure.
- Professional personal appearance.
- Pleasant, courteous and approachable.
- Confident.
- Will be required to travel to a range of locations.
- May be some weekend and evening work to attend Patient & Public Involvement meetings/events.
- Marketing skills
Useful to know
Agenda for Change 2024/25 pays Band 5 at £29,970 – £36,483 a year, across England.
This advert: £32,073 – £39,043 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 8d
Plenty of time to prepare a strong application.
Full advert · preview
University Hospitals Birmingham NHS Foundation Trust
Band 5 Patient Experience Officer - Patient Experience
The closing date is 23 September 2026
Job summary
We are seeking an enthusiastic, motivated and talented individual to join our Patient Experience Team and help ensure that patients remain at the heart of everything we do.
The Patient Experience Team's purpose is to ensure that the voices of patients, carers, and visitors are heard, valued, and central to driving service improvements throughout the organisation.
Reporting to the Patient Experience Manager, you will play a key role in UHB's Real-Time Patient Feedback Pilot, helping to shape how we listen to and act upon patient feedback.
You'll work across the organisation, using your skills in:
*Empathetic engagement and outstanding communication, building trust and rapport with patients, families, carers and staff, and ensuring people feel heard, valued and respected.
*Confident stakeholder management and influencing skills, engaging colleagues at all levels to champion the patient voice and drive improvements in care.
*Data collection, analysis and insight generation, identifying themes and trends from patient feedback and translating these into meaningful actions.
*Collaboration, relationship-building and service improvement, working with clinical and operational teams to support positive change and enhanc
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