Unit Manager - Outpatients Administration
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 14/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
“At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role.”Quoted verbatim from the source advert
Role summary
The Outpatient Unit Manager will lead the day-to-day management of unit teams across multiple specialties, supporting Operations Managers to achieve key performance indicators and service standards. This role involves first-line management of the Administration unit, overseeing performance, workload, policies, and customer care standards. The manager will also ensure service appropriateness and meet Trust performance management requirements, including financial targets and quality.
Essential criteria
- GCSE3 or above including Maths and English
- NVQ 4 or equivalent in relevant subject or equivalent experience and knowledge in a similar role.
- Evidence of formal management development
- Evidence of continuing professional development
- Willingness to undertake NHS specific IT system training including CareFlow clinic template maintenance, case note tracking, patient transport system, RPA Automations
- Evidence of Health & Safety training
Desirable criteria
- ECDL qualification or other formal IT training / qualification
- Evidence of significant administrative experience within a customer focused environment.
- Evidence of successful staff management including performance, recruitment, training, and absence management
- Evidence of successful process design and implementation
- Experience and understanding of outpatient services and performance indicators.
- Experience in implementing NHS policies and guidelines relevant to outpatient services/or equivalent.
- Proven experience of developing administrative processes, analysing information, and report writing
- Past experience of working in an area specialising in healthcare appointment making.
- Experience of managing staff
- GCSE3 or above including Maths and English
- NVQ 4 or equivalent in relevant subject or equivalent experience and knowledge in a similar role.
- Evidence of formal management development
- Evidence of continuing professional development
- Willingness to undertake NHS specific IT system training including CareFlow clinic template maintenance, case note tracking, patient transport system, RPA Automations
- Evidence of Health & Safety training
- ECDL qualification or other formal IT training / qualification
- Evidence of significant administrative experience within a customer focused environment.
- Evidence of successful staff management including performance, recruitment, training, and absence management
- Evidence of successful process design and implementation
- Experience and understanding of outpatient services and performance indicators.
- Experience in implementing NHS policies and guidelines relevant to outpatient services/or equivalent.
- Proven experience of developing administrative processes, analysing information, and report writing
- Past experience of working in an area specialising in healthcare appointment making.
- Experience of managing staff
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Great Western Hospitals NHS Foundation Trust
Unit Manager - [contact details removed]
The closing date is 28 September 2026
Job summary
Previous applicants need not apply
The Outpatient Unit Manager will lead on the day-to-day management of unit teams and serve multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments.
You will provide first line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality.
In liaison with the Operations Managers, you will be responsible for ensuring the appropriateness of the services and ensure that the performance management requirements of the Trust are met.
At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role. We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.
Main duties of the job
To lead on the day-to-day management of unit teams and serving multiple specialties, supporting the Operations Managers to deliver k
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