Emergency Call Taker - Otterbourne
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Posted
- 21/09/2026
- Closes
- 27/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
As an Emergency Call Taker, you will be the first point of contact for 999 callers in critical situations. You will need to remain calm, compassionate, and think clearly under pressure to coordinate emergency responses and provide support. This challenging and rewarding role requires resilience and a genuine desire to help others, working from the Emergency Operations Centre in Otterbourne.
Essential criteria
- GuidanceScore Good standard of education (i.e 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience
- Knowledge & Experience
- Experience of working in a customer focused environment
- Experience of using a computerised system
Desirable criteria
- Geographical knowledge of the Operational area
- Experience of working in a call centre
- Experience of working rotating shifts
- Previous NHS experience
- Previous experience of patient care
- Skills & Aptitudes
- Attention to detail and accurate data entry skills.
- Ability to use communication and computerised systems.
- Map reading.
- Qualifications & Training
- GuidanceScore Good standard of education (i.e 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience
- Knowledge & Experience
- Experience of working in a customer focused environment
- Experience of using a computerised system
- Geographical knowledge of the Operational area
- Experience of working in a call centre
- Experience of working rotating shifts
- Previous NHS experience
- Previous experience of patient care
- Skills & Aptitudes
- Attention to detail and accurate data entry skills.
- Ability to use communication and computerised systems.
- Map reading.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 6d
Plenty of time to prepare a strong application.
Full advert · preview
South Central Ambulance Service NHS Foundation Trust
Emergency Call Taker - Otterbourne
The closing date is 27 September 2026
Job summary
Emergency Call Taker - Make a Difference When It Matters Most
A child is trapped beneath a fallen tree.Someone suddenly collapses and stops breathing.There's been a serious road traffic collision.A caller is standing on a bridge, overwhelmed and in crisis.
In moments like these, people dial 999.
As an Emergency Call Taker, you will often be the very first person a caller speaks to in some of the most difficult moments of their life. Your calmness, compassion, and ability to think clearly under pressure can make a real difference.
Can you stay focused when others are distressed?Can you ask the right questions, provide reassurance, and support callers through critical situations?
If so, this could be the role for you.
No two calls are ever the same. One moment you may be helping coordinate a life-saving emergency response, and the next you could be supporting a new parent through the safe arrival of their baby.
This is a fast-paced, challenging, and highly rewarding role where you will be part of a team dedicated to helping people when they need it most.
Main duties of the job
This role is based on-site and does not support remote working. You will need to work from our Emergency Operations Centre in Otterbourne, Hampshir
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