Proactive Care team - Neighbourhood Case Coordinator
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 07/09/2026
- Closes
- 21/09/2026
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Role summary
This role involves coordinating care for residents with moderate to severe frailty, aiming to reduce unplanned hospital admissions through proactive intervention. It's a hybrid clinical and administrative position, requiring patient home visits or clinic assessments to monitor long-term conditions and provide support. The coordinator will work under delegated authority from a registered nurse or allied health professional, focusing on preventative care plans and care coordination across various services.
Key responsibilities
- Support patients on the Proactive Anticipatory Care Service under delegated authority from a registered nurse or allied health professional.
- Complete preventative comprehensive care plans and coordinate care across a range of services to reduce unnecessary hospital admissions.
- Conduct virtual consultations and reviews, face-to-face assessments, or care delivery.
- Liaise professionally and arrange/attend meetings with colleagues from across health and social care.
- Work in patient's own homes, in clinic, or other community settings.
- Support with producing clinic letters, MDT meeting minutes, and appointment bookings.
Essential criteria
- GCSE General Education or equivalent in 5 subjects including Maths and English to a grade C or equivalent.
- Foundation Degree in Health and Social Care or equivalent qualification or experience.
- Diploma NVQ Care level 3 or equivalent qualification or experience.
- Experience of working with older people
- Experience of care giving
- Experience of working in a health or social care setting
- Experience with Microsoft office, diary management using outlook or equivalent software.
- Excellent verbal and written communication skills
- Ability to build effective relationships and work as part of a multiprofessional team.
- Excellent oral and written communication and presentation skills.
- Proactive and innovative with a basic understanding of community health care services
- Ability to work under pressure, prioritise effectively and manage competing demands.
- Self-management skills-managing time and workload
- Able to follow instructions and work independently without direct supervision
- Ability to assess a situation, identifying any risk or potential problem and act appropriately
- Demonstrate an understanding of what is meant by equal opportunities and able to apply knowledge to their practice
- IT skills
- Be willing to drive across West Hertfordshire, potentially in adverse weather conditions.
- The applicant would need to be able to use a map and SAT NAV to navigate to patient's homes.
- Adaptable and flexible.
- Appropriate level of physical fitness to perform the job (as outlined in the job description) with or without adaptations
- Able to provide evidence of where you have demonstrated the Trust's
- Values and Behaviours
- Able to demonstrate excellence in Customer Service
- Able to meet the required IT Skills for the post
- As this is a community-based role, with travel between patient homes, there is a requirement to hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010).
Desirable criteria
- All new Healthcare Support Workers across the NHS are required to complete the Care Certificate programme.
- Willingness to undertake further training
- Experience of working in the community setting
- Experience using electronic clinical records.
- The application of the Data protection act and the principles patient confidentiality (information governance)
- Demonstrate the knowledge and understanding of safeguarding in practice.
- Knowledge of the System One data entry system
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £29,812 – £32,715 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 15d
Plenty of time to prepare a strong application.
Full advert · preview
Central London Community Health Trust
Proactive Care team - Neighbourhood Case Coordinator
The closing date is 21 September 2026
Job summary
We are recruiting passionate and proactive Neighbourhood Case Coordinators to join the Hertsmere Neighbourhood Proactive Care Service. This is an exciting opportunity to play a key role in a new team delivering community-based, person-centred care for residents. The focus will be on holistic assessments, care coordination, addressing health inequalities and delivering on the strategic ambition of a 'neighbourhood health service'. This role has both an administrative and patient facing element.Working as part of a multidisciplinary team supporting a cohort of residents with moderate to severe frailty who have had 2 or more unplanned admissions within the last year, linking them to health, social care and voluntary sector services.
This service will see the shift from reactive care to proactive identification using risk stratification searches within Primary Care records. Searches will identify a cohort of patients who would benefit from targeted intervention to improve outcomes, overall experience and reduce the likelihood of further unplanned admissions. Operating alongside a number of acute and community services, with the ability to step patients up into appropriate services - including the highly successful virtual ward mod
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