Bank LAP Triage Administrator Cheadle Band 3
At a glance
- Band
- Band 3
- Contract
- Bank
- Pattern
- Part-time, Flexible working
- Posted
- 15/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role is for a Bank LAP Triage Administrator, acting as the first point of contact for Community Nursing Services in Burton, Lichfield, and Tamworth. You will handle messages, queries, and referrals, providing high-quality customer service and directing callers to appropriate services. The role involves identifying and forwarding urgent calls to the triage nursing team and requires excellent communication skills, compassion, and patience, especially when dealing with distressed patients and families. You will also need IT system knowledge to ensure efficient team operations, with the service operating 7 days a week including weekends and bank holidays.
Key responsibilities
- Action appropriate referrals, ensuring correct demographics and planning outcomes within scope.
- Ensure a minimum standard of information is recorded for all referrals and messages.
- Process referrals on electronic clinical systems following agreed protocols, sending new referrals to the clinical triage team promptly.
- Demonstrate activities to new starters, support induction, and maintain an up-to-date new starter handbook.
- Participate in team meetings and huddles, taking minutes and completing actions.
- Work with the PALS service to capture service user feedback for service improvements.
Essential criteria
- Customer service/call handling experience
- IT qualification or equivalent experience/competency
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
Midlands Partnership NHS Foundation Trust
Bank LAP Triage Administrator Cheadle Band 3
The closing date is 28 September 2026
Job summary
Trust bank - we have an opportunity to join our LAP Call Handling Team as a Triage Administrator.
You will be acting as the first point of contact for all messages; queries and referrals to the Community Nursing Services covering Burton, Lichfield and Tamworth and be responsible for providing high-quality customer service and resolution of queries and directing callers to the most appropriate service for ongoing care support and advice.
You will be required to identify and forward urgent calls and enquiries direct to the triage nursing team if unable to be dealt with at source, requiring nursing expertise.
Excellent communication skills, compassion and patience are key to this role. You will often be the first person to contact a patient or family following discharge from hospital so will have to regularly communicate with people experiencing a range of emotions including regular communication with distressed patients and family members who may have just been given a terminal diagnosis or poor prognosis.
To ensure the effective running and efficiency of the team you will be required to have knowledge and skills in use varying I.T systems.
The service operates 7 days per week and requires weekend and bank holiday working as it to s
Join the community to read the full pack, responsibilities and person-specification in one place.
Your seat is reserved — activate it
CareerHive is included with your CareerHive Skool community membership. If you haven't claimed your account yet, join the community (or sign in with the same email you joined with) to unlock the full advert, the apply link, HiveMind AI interview & application suite, your private vault, and daily sponsorship alerts.