Receptionist / Premises Support Assistant
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Flexible working
- Posted
- 10/09/2026
- Closes
- 25/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role is for a welcoming, organised, and proactive Receptionist / Premises Support Assistant to join the Premises Management Team. It combines front-of-house reception, administration, and premises support to ensure a professional, safe, and well-run environment. You will handle enquiries, manage calls and diaries, maintain systems, and provide practical support to staff and visitors. This Band 3 role offers a varied experience, contributing to the smooth operation of Wonford House.
Essential criteria
- Experience of working in a customer focused environment.
- Ability to work as part of a team but also capable of working without direct supervision.
- Understanding and respect of confidentiality in the workplace.
Desirable criteria
- Previous reception and office experience.
- Previous public sector experience.
- Skills and Organisational Abilities
- Good written and verbal communication skills.
- Able to communicate confidently, sensitively and tactfully with people at all levels.
- Able to recognise and respond appropriately to challenging behaviour or situations, remaining calm and professional.
- Able to recognise when additional communication support or alternative communication methods may be required.
- Able to plan, organise and prioritise a varied workload effectively.
- Able to work under pressure, manage competing demands and meet deadlines.
- Able to work flexibly, use initiative and complete tasks with limited supervision.
- Able to manage several tasks accurately and efficiently.
- Adaptable, receptive to change and able to learn new systems and processes quickly.
- Personal Qualities
- Friendly and approachable manner.
- Helpful and supportive towards others.
- Able to remain composed in challenging situations.
- Customer Service/Receptionist qualification to Level 3 or equivalent experience in practice
- GCSE English or equivalent
- Evidence of continuing professional and personal development
- ICDL (International Computer Driving License), or equivalent experience.
- Experience of working in a customer focused environment.
- Ability to work as part of a team but also capable of working without direct supervision.
- Understanding and respect of confidentiality in the workplace.
- Previous reception and office experience.
- Previous public sector experience.
- Skills and Organisational Abilities
- Good written and verbal communication skills.
- Able to communicate confidently, sensitively and tactfully with people at all levels.
- Able to recognise and respond appropriately to challenging behaviour or situations, remaining calm and professional.
- Able to recognise when additional communication support or alternative communication methods may be required.
- Able to plan, organise and prioritise a varied workload effectively.
- Able to work under pressure, manage competing demands and meet deadlines.
- Able to work flexibly, use initiative and complete tasks with limited supervision.
- Able to manage several tasks accurately and efficiently.
- Adaptable, receptive to change and able to learn new systems and processes quickly.
- Personal Qualities
- Friendly and approachable manner.
- Helpful and supportive towards others.
- Able to remain composed in challenging situations.
- Customer Service/Receptionist qualification to Level 3 or equivalent experience in practice
- GCSE English or equivalent
- Evidence of continuing professional and personal development
- ICDL (International Computer Driving License), or equivalent experience.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 15d
Plenty of time to prepare a strong application.
Full advert · preview
Devon Partnership NHS Trust
Receptionist / Premises Support Assistant
The closing date is 25 September 2026
Job summary
We are looking for a welcoming, organised and proactive Receptionist / Premises Support Assistant to join the Premises Management Team. This varied role combines front-of-house reception, administration and premises support, helping to maintain a professional, safe and well-run environment for staff, service users and visitors.
You will respond to enquiries, manage calls and diaries, maintain systems and records, produce documents and provide practical support to operational staff and managers. Building positive working relationships and handling information securely, you will play an important part in keeping the reception, office and wider premises functions running smoothly.
This is an exciting opportunity to join a friendly and supportive team in a varied Band 3 role where no two days are the same. Combining front-of-house reception, administration and premises support, you will be at the heart of Wonford House and play an important part in creating a welcoming, professional, safe and well-organised environment for staff, service users, visitors and contractors.
If you are approachable, organised and enjoy helping people, we would be pleased to hear from you. This role offers a great opportunity to develop your skills, work with a wide range o
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