Patient Safety Incident Management Business Support Officer
At a glance
- Band
- Band 5
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 18/09/2026
- Closes
- 02/10/2026
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Role summary
This role supports the Patient Safety Incident Management Team by assisting in the effective and timely notification, management, investigation, and response to incidents. The post holder will maintain databases, provide accurate information for reports, and ensure effective communication channels. They will also monitor incident forms, liaise with operational staff, and support the administration of meetings. The role requires strong administrative, analytical, and interpersonal skills to contribute to a culture of learning and safety.
Essential criteria
- Degree level qualification or relevant education/experience
- Knowledge of incident reporting systems
- Knowledge of confidentiality and GDP regulations
Desirable criteria
- Knowledge of NHS Patient Safety Incident Response Framework
- Knowledge and understanding of Duty of Candour
- Skills and Experience
- Excellent IT skills with knowledge of a range of software programmes.
- Experience in database management.
- Excellent communication skills, both written and oral.
- Experience of working with different levels of clinicians/managers.
- Experience with working in a high pressure multi-functional/flexible team environment
- Experience of developing and implementing systems and processes.
- Shares the Trust's Beliefs and models this in their attitude and behaviour: Ensures that the organisational We Care, We Learn and We Empower are demonstrated by self and others every day and that any matters of concern are addressed in a timely way, either directly; or raised with the relevant Line Manager; or through the relevant processes within the Trust as appropriate'
- Demonstrates a positive attitude towards Mental Health.
- Demonstrate an understanding of the practices of Just, Caring and Learning Culture in the delivery of this role.
- Demonstrates a positive attitude to learning and developing.
- Additional qualities
- Fitness Analysis as appropriate
- Ability to travel across sites and across Trust boundaries to attend meetings, etc.
- Current driving licence
- Education/Qualification
- Degree level qualification or relevant education/experience
- Knowledge of incident reporting systems
- Knowledge of confidentiality and GDP regulations
- Knowledge of NHS Patient Safety Incident Response Framework
- Knowledge and understanding of Duty of Candour
- Skills and Experience
- Excellent IT skills with knowledge of a range of software programmes.
- Experience in database management.
- Excellent communication skills, both written and oral.
- Experience of working with different levels of clinicians/managers.
- Experience with working in a high pressure multi-functional/flexible team environment
- Experience of developing and implementing systems and processes.
- Shares the Trust's Beliefs and models this in their attitude and behaviour: Ensures that the organisational We Care, We Learn and We Empower are demonstrated by self and others every day and that any matters of concern are addressed in a timely way, either directly; or raised with the relevant Line Manager; or through the relevant processes within the Trust as appropriate'
- Demonstrates a positive attitude towards Mental Health.
- Demonstrate an understanding of the practices of Just, Caring and Learning Culture in the delivery of this role.
- Demonstrates a positive attitude to learning and developing.
- Additional qualities
- Fitness Analysis as appropriate
- Ability to travel across sites and across Trust boundaries to attend meetings, etc.
- Current driving licence
Useful to know
Agenda for Change 2024/25 pays Band 5 at £29,970 – £36,483 a year, across England.
This advert: £32,073 – £39,043 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 15d
Plenty of time to prepare a strong application.
Full advert · preview
Essex Partnership University NHS Foundation Trust
Patient Safety Incident Management Business Support Officer
The closing date is 04 October 2026
Job summary
Due to promotion, an opportunity has risen in the Patient Safety Incident Management Team
We are looking for someone who is impartial, open minded with good database management, administrative and analytical skills and has the confidence to ask questions to gain a better understanding of an issue.
The Patient Safety Incident Management Team Business Support Officer needs to have the confidence for open challenges and serve as a key enabler for the delivery of the team day to day functions.
The post holder will have the capability and knowledge to support the administration of meetings and have the ability to master a new brief and deliver it with confidence, believing in your presentation ability. You will be passionate and willing to contribute to the culture of learning and safety in the organisation and ready to make a difference.
Application closing date: 2 October 2026
Main duties of the job
The role of the Incident Management and Business Support is to assist the Head of Patient Safety Incident Management in the effective and timely notification, management, investigation and response for incidents.
The post holder will assist in ensuring that effective systems and processes for incident report
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