Senior Trust Medical Secretary - Paediatrics
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time, Job share, Flexible working
- Posted
- 24/08/2026
- Closes
- 07/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role involves providing essential administrative support to Consultant teams within NNUH's Paediatric Services, acting as a key link between patients, families, and healthcare professionals. You will manage complex communications, coordinate appointments and referrals, and ensure smooth patient pathways. The position requires independent work, confidentiality, and the ability to remain calm under pressure, contributing to an efficient and compassionate service. The ideal candidate will be adaptable, dependable, and committed to excellent customer care, embodying the Trust's PRIDE values.
Key responsibilities
- Deal efficiently and effectively with direct and indirect enquiries from patients, medical and nursing staff, GPs, Social Services and other health professionals, responding to complex enquiries and resolving problems.
- Accurately transcribe all correspondence by touch typing from audio/digital dictation or shorthand using knowledge of medical terminology, and generate routine and non-routine correspondence independently.
- Update RTT in accordance with Trust guidelines and ensure accurate patient pathways, investigating and correcting errors as required, and assist with data management utilising PAS and other departmental patient databases.
- Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy.
- Promptly action clinical investigations, results and outcomes, and utilise Trust reports to service and administer waiting lists.
- Book patients from waiting lists and update associated booking systems in line with departmental requirements and the Trust RTT Policy.
Essential criteria
- RSA III or equivalent training or experience
- Knowledge of medical terminology/AMSPAR qualification
- Good general standard of literacy and numeracy
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Flexible approach to constantly changing work priorities
- Previous NHS experience, knowledge of the NHS agenda and government targets, implementing and proposing changes to policy within own work area
- Previous digital/audio typing experience
- Excellent verbal and written communication skills
- Understanding of the need for confidentiality
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 14d ago · Closes in 1d
Applications close soon — apply now if this is a fit.
Full advert · preview
Norfolk and Norwich University Hospital
Senior Trust Medical Secretary - Paediatrics
The closing date is 07 September 2026
Job summary
Are you an organised and proactive individual with excellent communication skills, looking to make areal difference in a busy NHS setting? Join our dedicated team at NNUH's Paediatric Services,where you'll provide essential administrative support to Consultant teams and act as a key linkbetween patients, families, and healthcare professionals.
You'll manage complex communications with sensitivity and professionalism, coordinateappointments and referrals, and help ensure smooth patient pathways in line with Trust policies.Your ability to work independently, maintain confidentiality, and stay calm under pressure will bevital to delivering an efficient and compassionate service.
We are looking for someone who is adaptable, dependable, and committed to excellent customercare, embodying our PRIDE values: People Focused, Respect, Integrity, Dedication, andExcellence.
If you are motivated to support high-quality patient care and thrive in a fast-paced environment,apply now to join a team that truly values your contribution
Main duties of the job
- Deal efficiently and effectively with direct and indirect (i.e. telephone, face-to-face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other
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