Pregnancy Advisory Service Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 28/08/2026
- Closes
- 13/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This is an administrative role within the UHBW Pregnancy Advisory Service, providing abortion care to people in BNSSG. The administrator will check patients in and out, act as a point of contact for queries, liaise with clinical and non-clinical teams, and manage patient referrals. The role also involves clinical coding and various administrative activities using multiple healthcare systems. Working hours are fixed on Wednesday and Thursday, and the role is permanently based at Tower Hill, not suitable for home working.
Essential criteria
- Previous receptionist experience in a healthcare or public setting
- Clerical/administration experience including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
Desirable criteria
- Previous NHS experience
- Skills and Abilities
- Empathetic, professional and non-judgemental manner when dealing with people, both on the telephone and face to face
- Flexible approach to duties
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Proven good organisational skills
- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Attention to detail
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently and as part of a team
- Able to respond to patient queries and escalate to the multi-disciplinary team when necessary
- Qualifications and Training
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
- Knowlege and Experience
- Previous receptionist experience in a healthcare or public setting
- Clerical/administration experience including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
- Previous NHS experience
- Skills and Abilities
- Empathetic, professional and non-judgemental manner when dealing with people, both on the telephone and face to face
- Flexible approach to duties
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Proven good organisational skills
- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Attention to detail
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently and as part of a team
- Able to respond to patient queries and escalate to the multi-disciplinary team when necessary
- Qualifications and Training
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 10d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
Bristol NHS Foundation Trust
Pregnancy Advisory Service Administrator
The closing date is 13 September 2026
Job summary
This is a fantastic opportunity for a dynamic and enthusiastic individual to join our administrative team within the UHBW Pregnancy Advisory Service which provides abortion care to people in BNSSG.
Working Pattern: Wednesday 10-6 & Thursday 9.30-4.30
Main duties of the job
- Check patients in and out of the clinic, maintaining a welcoming and non-judgemental environment.
- To act as a point of contact for queries from clinical and non-clinical staff, and patients
- Liaise with clinical and non-clinical teams across the Trust via telephone and email
- Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
- Communicate changes to clinical team
- Manage patient referrals
- Carry out clinical coding and a variety of other administrative activities using multiple healthcare systems.
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston,
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